@AdAge Agency A-List + Best Places to Work | iMedia Agency of the Year | @FastCompany World’s Most Innovative Companies | Join us: http://t.co/PCCq9klb
New York, United States
14 Aug 2013
Opportunity has expired
Community Manager guru needed at award winning Ad Agency.
New York, United States
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- Serve as main contact for account teams and Brand Managers around the world to help with local social media optimization, development and execution in local markets
- Responsible for community management and conversation monitoring on a global and local market level
- Run and support knowledge sharing of ideas across local Brand Managers through weekly meetings and newsletters
- Serve as the initial point of contact for inbound client and account team requests.
- Coordinate internal community analysis and reporting process as well as delivery/presentation to clients.
- Handles MOST client conversation - exception of selling creative ideas through to client.
- Work directly with a Community Content Manager.
- International client management
- Provide social media training on a daily basis
- Ability to express complex concepts in a clear, concise mannerReviewing local market content and optimizing per channel guidelines and best practices
- Develop global and local posting processes for new or existing brand platforms
- Demonstrate expertise in the social community platforms
- Terms of service and guidelines
- Publishing best practices
- Stay up to date on evolving platform changes
- Stay up to date on new social media tools how other organizations and companies are use them
- Proactively identify and recommend action related to observations, opportunities, and insights
- Handles all client relationships and conversations, when necessary
- Community management
- Daily content publishing
- Monitoring and moderation
- Identification of opportunities for responsiveness - either delegate or handle
- Locate and engage potential advocates within the community to foster dialogue
- Project management
- Manage community deliverable timelines and internal team collaboration across key stakeholders for ongoing and campaign-based projects
- Update CCM on all relevant meetings and client updates
- Communicate opportunities and insights to the company at large
- Provide content support and planning assistance for community, including facilitating creative and client review of content, asset management and brainstorm coordination
- Identify opportunities to showcase case studies and innovative success.
- Reporting lead
- Manage development and presentation of reports for clients, including establish metrics, glean community insights & deliver recommendations on a regular basis
- Key Ongoing Deliverables:
- Content calendar placeholder
- Global Report
- Local Market Report
- Monthly Newsletters
- Team briefings
- Community Manager experience
- Proven experience in helping people and find it rewarding to solve people's problems. Then you love to proactively use that experience to make the whole service better.
- Whether working with clients or with creative/developers, you can speak their language
- Experience in managing teams to achieve desired outcomes
- Ability to coordinate cross functionally
- You like working hard and thrive on the excitement of a goal oriented team.
- Possess 360 degree leadership skills
- You enjoy learning & are curious!
- Project Management skills
- You are an independent, creative self-starter who loves running with things while keeping others in the loop.
- Excellent written and in-person communication skills
- Comfortable verbally leading reporting presentations and conversations.
- Social savvy
- Addicted to social networking sites & all things Web 2.0
- You spend a lot of time online and stay up-do-date on new, fun things out there for high-end users as well as regular people.
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