UK's largest junk clearance company (plus no.1 price comparison site for skip hire - skipandbin.com)
London, United Kingdom
14 Feb 2014
Opportunity has expired
Head of Customer Service
Looking for a natural leader who has had enough of playing with big numbers and dispensing professional advice. Join our award-winning eco-services company.
London, United Kingdom
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Who We Are
"A fantastic business" Sir Gerry Robinson (Radio 4)
"A smart modern twist on the traditional rag and bone man" (Financial Times)
AnyJunk is the UK’s no.1 junk removal company. Privately owned, it was founded by former corporate financier, Jason Mohr who set out to reinvent junk removal. Multi-award winning, our combination of service excellence, eco-friendly disposal, and national coverage has allowed us to completely redefine an age old industry.
Today we have operations from Scotland to the South Coast, sales of £6m, employ more than 90 people, and are growing rapidly. Shortlisted as Waste Management & Recycling Company of the Year in the National Recycling Awards, we divert from landfill more than 88% of everything collected.
Alongside our core man & van junk clearance business, we recently launched a national skip hire brand, Love Skips, which we intend to scale rapidly to become the UK’s leading skip provider.
A fast track, natural leader who has had enough of playing with big numbers and/or dispensing professional advice. You want to get a ‘real’ job and join a dynamic team that’s building something great. You are outgoing and confident, love working with people, bemoan poor customer service, constantly find better ways of doing things, strive for excellence, and know there's a lot more to life than making money.
This role sits at the heart of AnyJunk. You will be responsible for ensuring outstanding service throughout our organisation, and defining a culture of excellence in everything we do.
You will manage our customer service, key account management, and route planning team based at our London HQ (currently 7 and expanding fast), and also work closely with our Operations & HR Manager to drive service excellence nationwide across all of our collection crews and extensive network of subcontractors.
This is not a job for the fainthearted. It’s a bit like running an emergency service but without the flashing lights! You’ll need to be able to jump from a helicopter view to the micro-detail; to inspire and lead but also to cajole and discipline; and to fire fight and roll your sleeves up when everything that could go wrong just did.
- Natural empathy & people person
- A good degree from a good university
- Blue chip/ professional training
- Management experience, backed by Zen like calm in moments of high stress
- Systems based thinking
- A genuine passion for outstanding customer service
What We Can Offer
- An initial salary of £40-45k per annum (+ potential for equity)
- A truly meritocratic environment
- A relaxed, supportive and dynamic culture
- The fun and challenge of working in a young, innovative business
- A base close to central London with easy transport links – Earlsfield, SW19 London
- A job to talk about that doesn't make people yawn!
We look forward to hearing from you.
Email your CV and cover letter to email@example.com with the heading ‘ApplicationETC_CustomerService'.
Please note that, whilst we value enthusiasm, we do not wish to be contacted by phone.
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