As a Customer Experience Associate at BaubleBar, you will be the direct link with our customers, ensuring that every customer has an amazing shopping experience!  We’re looking for good listeners and even better problem solvers.  Other musts include a strong work ethic, exemplary written and oral communication skills, high levels of empathy, and the belief that, contrary to what Coco Chanel might have said, you should put an extra piece of jewelry ON before you leave the house.

You:

• LOVE helping people
• Are upbeat, positive, and believe the best way to handle any challenge is with a smile
• Thrive in a fast-paced environment…really, really fast paced
• Are passionate about creating incredible customer experiences at every turn
• Are able to juggle tasks and prioritize assignments
• Are a problem solver.  Did an item not arrive in time?  Does a customer need help picking just the right pair of earrings for that dress? You can quickly find a resolution for any customer issue that arises
• Love jewelry…this one should be fairly obvious.  Everyone at BaubleBar is pretty passionate about what we do and about the incredible products we sell
• Are proactive.  See something that isn’t working? Help fix it!
• Want to foster relationships with customers, follow up after orders are received, and find ways to keep them coming back
• Will develop reports on customer behavior, returned products and services performed so everyone can improve together
• Love working in teams, and enjoy a flat office hierarchy
• Consider frozen yogurt it’s own food category and don’t blanche at the notion that 11:00am tequila shots are standard office code of conduct

We:

• Love advocating for the customer and will do just about anything to keep our customers happy
• Are all about positive energy – but not in a “let’s feng shui the office” sort of a way
• Strongly encourage growth within the company
• Believe Friday happy hour attendance should be mandatory
• Offer competitive compensation and benefits package