The Escape team and entire community are here to help you...

Confused? Start here

Opportunities Looking to hire? Events Courses Escape Stories Escape School Blog About us Join Login

Brown + Hudson

Brown + Hudson

Brown + Hudson

Brown + Hudson is a unique, award-winning and rapidly-growing experiential travel company. Using our truly bespoke approach to trip planning we create exquisitely crafted, richer travel stories for...


London, United Kingdom

8 May 2014

Opportunity has expired

Compensation details:

£28,000+ (subject to experience) + Discretionary annual bonus

Employer tags:
Esc Factor:
Exciting Brand
Social Impact
7fd98e6d 0629 4439 9184 34d5d89587a1

Operations Manager

Big thinking visionary sought to join an award-winning bespoke travel company - and change the world.

London, United Kingdom

Applicants are required to hold the relevant Visas/Work Permits

Compensation details:

£28,000+ (subject to experience) + Discretionary annual bonus

Job Type:
Mid Level
Escape Factors:
Exciting Brand
Social Impact
Recommend to a friend:
To view this opportunity please sign back in or join
(it takes 10 seconds and might change your life!)

New to Escape?

Sign up for free

  • Get matched with exciting employers
  • Map your future career aspirations
  • Connect with like-minded people


Already a member?

Keep me logged in
Supporting the company’s founder and CEO, this key role ensures the smooth running of the company and its long term development.

The perfect candidate will embrace have energy and initiative. They will embrace entrepreneurial start-up environment and seek responsibility so that they can rapidly progress to the day to day management of the company.  


  • Ensuring conceptual, higher level thinking from our Trip Planning team
  • Conduct team brainstorms to share knowledge, encourage creativity and inspire superior work
  • Working with Trip Planners to ensure that all project timelines adhered to, communicated to clients or revised if necessary
  • Run weekly Work in Progress meetings, ensure documentation and database are kept up to date
  • Ensuring that all staff emails, and shared project and destination files are organised
  • Set team targets and review performance

 Trip Planning

  • Leading trip planning brainstorms – ensuring that each trip planner is getting best from the rest of the team and pushing the boundaries of creativity, thought and client service
  • Encouragement of reading and inspiration (luxury, marketing travel and destinations)
  • Ensure that Trip Planning documents are kept up to date and that company standards are adhered to
  • Ensure that client records, opportunities, projects, contacts and communications are kept up to date in database.
  • Ensuring that communications meet the company standards


  • Pay suppliers
  • Monitor cash flow, all project deposit payments and payment cancellation dates
  • Liaise with the payroll department and ensure payment of salaries and expenses
  • Ensure that all project financials are satisfactorily closed at a project’s end
  • Documenting commission payments due at the end of each project
  • Recording of general office expenditure and DD payments.
  • Liaison with bookkeeper.
  • Preparation of receipts and accounting from PB-run projects & research trips, and general office expenditure

 Human Resources Management

  • Recruitment of new staff, managing process and ensuring compliance to regulations
  • Staff & intern inductions
  • Manage the on-going training and development of all staff
  • Establishing goals for staff and monitoring development
  • Check on staff timesheets on a daily & weekly basis. Harvest, time tracking software etc.
  • Delegating work to staff and managing and monitoring their workload and output
  • Being aware of staff written and telephone style and manner and training where necessary
  • Monitor team punctuality and absence, including annual leave, sickness absence and other statutory absence
  • Manage team performance, conducting appraisals and disciplinary process when required


  • Monitor company IT needs and coordinate outside IT suppliers
  • Set up of new starter computers and email accounts
  • Problem solving and ensuring computer best practice is adhered to by all staff



  • Ensuring best practice, setting up and maintaining operating manuals
  • Efficient management of office supplies
  • Property management and liaison with landlord or briefing estate agents
  • Ensure that the company is up to date with all legal obligations


Business Development

  • Represent Brown + Hudson at industry events and trade shows
  • Attend marketing events
  • Being proactive in developing new business opportunities (attending events, gallery openings etc)

 Office Management

  • Efficient management of office supplies including stationery, books, fruit etc.
  • Property Management to ensure that the office is well maintained, correct layout and liaise with the landlord as and when necessary
  • Managing post received each day, circulating travel trade magazines to all staff
  • Brief estate agents re. new property search for purchase or let
  • Manage company property – e.g books, keys, laptop, etc
  • Liaise with storage company where necessary

Familiarisation Trips

The role may allow you to, and require you to travel to different parts of the world for the purposes of research or to represent the company’s interests.


Travel experiences are the end result of our work. It is possible that we may invite you to be involved in leading a trip designed by someone else within the company.

General Management Support

Brown + Hudson is a rapidly growing business and we fully expect to involve you in areas of the business that will contribute to your and the company’s overall development.

Whilst your role will be Operations Manager, subject to workload, it is likely that we will ask you to take on some trip planning projects. 

Brown + Hudson Ethic

Brown + Hudson creates and curates exquisitely crafted, richer travel stories. The result of our truly bespoke work is richer travel stories for our high and ultra-high net- worth clientele.

Brown + Hudson staff, partners and guides, work together to create and deliver unique and exceptional experiences that are richer and more textured and that ultimately become our clients most treasured travel memories.

The qualities essential to be an effective member of the Brown + Hudson team are:

  • Ambition, brilliant brain – inventive and unorthodox
  • Well-travelled, knowledgeable and eager to learn (travel, marketing, business…)
  •  Hard working, engaging & generous personality, seeks excellence and continuous improvement
  • Energy, positivity and unwavering determination
  • Dedication to the client’s experience
  • Creative problem solver and “out of the box” thinker
  •  Positive attitude, enthusiasm and sense of humour
  • Always a team player
  • Leadership and initiative in all situations
  • Communicative, honest and accountable
  • Hungry to acquire and share expertise
  • A passion for and a willingness to travel

  This specific role requires the following characteristics:

  • Commercial and entrepreneurial acumen
  • Nurturing nature, assertive, problem solver
  • Gregarious character with strong leadership qualities
  • Creative mind, with ability to inspire others into new ways of thinking and working
  • An obsessive attention to detail and to deadlines
  • Utter discretion, gravitas and sense of bigger corporate goals
  • Excellent written English & adaptability of written styles
  • Basic computer skills, Word, Excel, Adobe InDesign…


Person Specification – Operations Manager


  • University educated
  • Excellent written English
  • Ability to work effectively & calmly under pressure, meet deadlines in a challenging and changing environment
  • Excellent organisational skills
  • Attention to detail and to deadlines
  • Must be able to use initiative and prioritise
  • Good IT skills & a working knowledge of Microsoft Word, Excel, Outlook, PowerPoint & Adobe InDesign
  • To ensure confidentiality and security of all clients, documentation and information
  • Well-travelled, knowledgeable and eager to learn


Core Competencies:

Results Focus: Sets high work standards for self and team members and demonstrates drive to meet targets

Client Orientation: Desire and willingness to address the needs of all clients, providing rapid and effective responses & seeking continually to improve quality and standards of excellence

Communication: The ability to convey information clearly, accurately and convincingly through speech and/or writing. Must be able to demonstrate listening skills, tact, diplomacy & rapport building

Teamwork: The way in which an individual contributes actively to a working environment in which colleagues work co-operatively with each other, accepting collective responsibility

Leadership Skills: Motivates, inspires, empowers and develops others to achieve shared goals

Quality Focused: Strong attention to detail and accuracy

Confidentiality: Maintaining confidentiality of information (personal and company)

Task Management: Ability to ensure that tasks & projects are followed through & completed on a timely basis

Decision Making and Initiative: Ability to assess the extent and scope of a problem and decide what action is appropriate. Willingness to own action and outcome

Influencing and Negotiating: Convinces or impresses others in a way that results in acceptance, agreement or behaviour change

Strategic Thinking: Maintains and communicates a compelling vision of the future and adopts strategies to drive the business forward to achieve long term goals

Working under pressure: Must be able to work under pressure and constantly re-prioritise workload

Time Management: Must be able to work to deadlines and be highly organised

Initiative: Must be proactive with the ability to work in a changing environment and receptive to the need for change


  • Additional educational trips according to business needs
  • Birthday off for staff with more than 3 years of service
  • Free tea and coffee
  • On-site kitchen equipped with fridge, microwave, toaster
  • Free use of office shower and bathroom
  • Travel Insurance for work-related trips and personal travel connected to those
  • Travel industry rates for airfares, accommodation and package holidays
  • ‘Family and friends discount’ for Brown + Hudson bookings
  • Discounted prices on outdoor travel apparel brands and products

Contract: Full time

Holiday: 20 days paid holiday per annum + the usual public holidays in England

Location: The position is based at Brown + Hudson, 85 Barlby Road, London, W10 6BL United Kingdom. From time to time the role will require international travel for attendance at travel trade shows, to meet with foreign partners or for research and guiding purposes.

This opportunity has expired
Report Bug / Give Feedback
Bug / Feedback