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GSMA Mobile for Development

GSMA Mobile for Development

GSMA Mobile for Development

Uniting the mobile industry & development community to drive commercial services for underserved people. Mobile for Development Impact is an entrepreneurial group dedicated to leveraging mobile tec...


London, United Kingdom

10 Mar 2014

Opportunity has expired

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Community Insights Manager (1 year contract)

Seeking a dynamic and ambitious individual with superb analytical skills and a passion for social and economic development.

London, United Kingdom

Applicants are required to hold the relevant Visas/Work Permits

Compensation details:

Job Type:
Contract / Short-term
Mid Level
Escape Factors:
Social Impact
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About GSMA

The GSMA represents the interests of the worldwide mobile operator community. Spanning 219 countries, the GSMA unites nearly 800 of the world's mobile operators as its members, as well as linking them with more than 200 companies in the broader mobile ecosystem (including; handset makers, software companies, equipment providers, Internet companies, and media and entertainment organizations). The GSMA is focused on innovating, incubating and creating new opportunities for its membership, all with the end goal of driving the growth of the mobile communications sector and the role of operators within it. In addition, we work with Governments, regulators and NGO’s to develop the social and economic value of mobile on a country, region and global basis. Finally we operate and produce the world leading Mobile World Congress and its sister events.

About Mobile for Development

Part of GSMA, Mobile for Development  is an entrepreneurial group dedicated to leveraging mobile technology for good in the developing world.

About M4D Impact

A programme within our Mobile for Development group, Mobile for Development Intelligence is a data driven website specifically for the developing world mobile industry. Through an open access portal, M4D Impact offers offer data and analysis to support business decision-making and clarify the evidence of the socio-economic impact of the mobile industry in the developing world.  

The M4D Impact team serve as thought leaders for the Mobile for Development sector through analysis that is presented on the site, in publications, and presentations throughout the world.

About The Role

We are seeking a dynamic and ambitious individual with superb analytical skills and a passion for social and economic development to lead on Community Insights.

GSMA – M4D IMPACT Community Insights Manager

  • To manage the administration of the community and marketing activities, including event planning, contacts databases and event calendars
  • To coordinate and contribute to social media and online discussions
  • To coordinate, collect and analyse feedback and website user analytics
  • To contribute to the development and execution of internal knowledge sharing activities
  • Input and support into the M4D IMPACT research agenda.
  • Work across M4D programme teams, alongside GSMAi analyst team, Strategy, and with the Government and Regulatory Affairs team to leverage their experience and understand their research priorities.   
  • Create reports, case studies, and analytical articles based on both quantitative and qualitative analysis within assigned M4D topic areas.
  • Support the M4D IMPACT team in managing external research grants.
  • Actively research for additional organisations, products, and services that should be captured by M4D IMPACT.
  • Support the tagging of research, organisations, products, and services within M4D IMPACT.  Create both written and visual analysis of the data on organisations captured in M4D IMPACT.
  • Ad hoc support on the quantitative data updates and quality control alongside the platform team.
  • Creation and management of a tracking, assignment, and response system to address all M4D IMPACT feedback and questions submit through the platform.
  • Development of M4D IMPACT programme success measures and tracking system. 

Criteria for Selection

  • Good communicator
  • Strong in attention to detail, especially event planning, data analysis and written communication
  • Flexible and adaptable in a fast-moving environment
  • Experience within the consulting, international development, and/or technology sectors
  • Proven ability to implement tasks for a highly complex programme, spanning international, political and technological work streams
  • Experience of working on programmes based in developing markets is desirable
  • Excellent and demonstrable analytical skills
  • Demonstrated experience with knowledge management and diffusion of knowledge, new approaches, and tools
  • Cross industry experience desirable: mobile, development, NGO, political
  • A self-starter; highly motivated to develop the programme and drive it through to completion
  • Highly consultative with a demonstrable ability to translate customer problems/requirements into team-led research and analysis projects

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