Medallia, the global leader in SaaS based Customer Experience Management (CEM), was founded on a simple idea—help companies win in the marketplace by excelling with the ultimate judges: customers. ...
London, United Kingdom
16 Jan 2014
Opportunity has expired
Client Solutions and Services Analyst
Leaders in Customer Enterprise Management in need of passionate and dedicated Analyst who can add value to our growing business in EMEA!
London, United Kingdom
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Based in Palo Alto, we opened our European HQ in March 2012 near Chancery Lane Station. The rapidly growing team in London will manage all client servicing and software delivery for European client accounts
The Client Solutions and Services teams deploy and manage the Medallia customer feedback platform. As a member of the team, you work with senior decision makers at admired brands on a mission critical task—helping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology and tackle real business problems. You conduct analysis that deepens companies’ understanding of what works and what doesn’t. You position yourself for many career options, not only in Client Services and Solutions but also in Marketing, Product, and Sales. Mainly, you get to build: build improvement for our customers, build a great company, and build a new industry.
As an Analyst you will be assigned to multiple projects depending on our need, your interests, and expertise. The projects can vary from assisting your team in implementing our software for new customers to managing customer accounts post launch. This position is located in London, England.
Work with senior team members to carry out customer implementations and program enhancements
Participate in the implementation design, setup, and review processes
Identify improvements to our feedback products and processes
Utilize Medallia software knowledge to configure surveys and reports
Build long-standing customer relationships by improving customer feedback programs
Provide support to client meetings by leveraging in-depth Medallia system capabilities
Work with client teams in resolving technical/system related inquiries
Provide quality assurance support when providing features to clients
Provide client support when analyzing large sets of data
Engage in new product launches and other cross-functional initiatives with Engineering and Marketing
Develop a thorough understanding of product features that are relevant to each client program
Excellent analytical skills (including Microsoft Excel) and attention to detail
Strong written, oral communication and presentation skills
Proven track record of meeting and exceeding goals
Ideally some experience in management consulting, IT consulting, market research, and/or enterprise software
Demonstrated interest in technology
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