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Medallia, the global leader in SaaS based Customer Experience Management (CEM), was founded on a simple idea—help companies win in the marketplace by excelling with the ultimate judges: customers. ...


London, United Kingdom

16 Jan 2014

Opportunity has expired

Compensation details:

Client Solutions and Services Analyst

Leaders in Customer Enterprise Management in need of passionate and dedicated Analyst who can add value to our growing business in EMEA!

London, United Kingdom

Applicants are required to hold the relevant Visas/Work Permits

Compensation details:

Job Type:
Entry Level
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Medallia, the global leader in SaaS-based Customer Experience Management (CEM), was founded on a simple idea—help companies win in the marketplace by excelling with the ultimate judges: customers. Named Leader in our category by Forrester in its first-ever Wave report on the industry, Medallia is the customer feedback engine for the world’s most admired brands. Our customer satisfaction rate is unparalleled in the enterprise software space. Profitable since shortly after our founding, we recently closed our first-ever funding with a top VC to increase our already-high growth rate and accelerate our pace to IPO. And with 95 percent of our employees recommending us, we enjoy extremely low turnover. In short: If you want the excitement of a Silicon Valley start-up combined with the stability of an established, intelligently run organization, keep reading.

Based in Palo Alto, we opened our European HQ in March 2012 near Chancery Lane Station. The rapidly growing team in London will manage all client servicing and software delivery for European client accounts

The Function

The Client Solutions and Services teams deploy and manage the Medallia customer feedback platform. As a member of the team, you work with senior decision makers at admired brands on a mission critical task—helping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology and tackle real business problems. You conduct analysis that deepens companies’ understanding of what works and what doesn’t. You position yourself for many career options, not only in Client Services and Solutions but also in Marketing, Product, and Sales. Mainly, you get to build: build improvement for our customers, build a great company, and build a new industry.

The Role

As an Analyst you will be assigned to multiple projects depending on our need, your interests, and expertise. The projects can vary from assisting your team in implementing our software for new customers to managing customer accounts post launch. This position is located in London, England.


Product Implementation:

  • Work with senior team members to carry out customer implementations and program enhancements

  • Participate in the implementation design, setup, and review processes

  • Identify improvements to our feedback products and processes

  • Utilize Medallia software knowledge to configure surveys and reports

Client Management:

  • Build long-standing customer relationships by improving customer feedback programs

  • Provide support to client meetings by leveraging in-depth Medallia system capabilities

  • Work with client teams in resolving technical/system related inquiries

  • Provide quality assurance support when providing features to clients

  • Provide client support when analyzing large sets of data

Other Responsibilities:

  • Engage in new product launches and other cross-functional initiatives with Engineering and Marketing

  • Develop a thorough understanding of product features that are relevant to each client program

Minimum Qualifications

  • Excellent analytical skills (including Microsoft Excel) and attention to detail

  • Strong written, oral communication and presentation skills

  • Proven track record of meeting and exceeding goals

  • Bachelor’s degree

Preferred Qualifications
  • Ideally some experience in management consulting, IT consulting, market research, and/or enterprise software 

  • Demonstrated interest in technology

This opportunity has expired
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