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MyBuilder is the better way for homeowners to find a builder and for great builders to become more successful.


London, United Kingdom

26 Jun 2013

Opportunity has expired

Compensation details:
£20,000 - £30,000 depending on experience and the value we think you will add to MyBuilder.

Employer tags:
Consumer Products
Esc Factor:
Exciting Brand
C231af80 07e6 475d 94c3 f87328246591

Customer Relationship Manager

A customer service role with bells and whistles.

London, United Kingdom

Applicants are required to hold the relevant Visas/Work Permits

Compensation details:
£20,000 - £30,000 depending on experience and the value we think you will add to MyBuilder.

Job Type:
Mid Level
Escape Factors:
Exciting Brand
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MyBuilder.com is an established London startup that matches homeowners with skilled, reliable tradesmen. We're looking for talented individuals to join our expanding customer service team and help take MyBuilder to the next level.

What you'll be doing

The customer service team play a pivotal role at MyBuilder and our ambitious plans will place you at the heart of the action. The job is challenging, varied and ever-changing. In a typical day you might:

  • Help a new tradesman who rarely uses the web to create a winning online presence
  • Discuss ideas for new tools that might help improve customer retention
  • Come up with new ways of championing our tradesmen using social media
  • Offer tailored advice to a struggling builder to try and help him secure more work
  • Turn a disengaged customer around over the phone
  • Write a newsletter or a new help article for our Advice Centre
  • Spend a day on the job with one of our customers and blog about it afterwards
  • Discuss insights gained from customer conversations with the CEO and Product Manager

Who we're looking for

  • We want to meet people who can talk with conviction about why great customer service matters and have the experience to back it up.
  • You can build rapport with people quickly and easily, be able to express genuine empathy, yet know when and how to say no.
  • You will enjoy talking to people over the phone and be very good at it. Your written communication skills must also be impeccable.
  • Previous experience in a sales or complaint handling role would be beneficial.
  • Our customers demand the best from us so you must be able to handle challenging service issues with a genuine smile on your face.
  • We never settle for 'good enough' so you will enjoy participating in regular, lively discussions about 'making it better'.
  • MyBuilder is a web business so you should have technical aptitude and more than just a passing interest in the internet.
  • You must be willing to work flexible hours during the week and occasional weekends.
This opportunity has expired
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