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MyBuilder is the better way for homeowners to find a builder and for great builders to become more successful.


London, United Kingdom

24 Jan 2014

Opportunity has expired

Compensation details:
£20,000 - £30,000 depending on experience and the value we think you will add to MyBuilder.

Employer tags:
Consumer Products
Esc Factor:
Exciting Brand
C231af80 07e6 475d 94c3 f87328246591

Customer Service Associate

A customer service role with bells and whistles.

London, United Kingdom

Applicants are required to hold the relevant Visas/Work Permits

Compensation details:
£20,000 - £30,000 depending on experience and the value we think you will add to MyBuilder.

Job Type:
Entry Level
Account Management
Customer Service
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MyBuilder.com is an established London startup that matches homeowners with skilled, reliable tradesmen. 2014 will be a big year for MyBuilder and We're looking for talented individuals to join our expanding customer service team.

What you'll be doing

The customer service team play a pivotal role at MyBuilder. Your job will be challenging, varied and ever-changing. In a typical day you might:

  • Help a new tradesman who rarely uses the web to create a winning online presence
  • Discuss ideas for new tools that will retain our customers and help them become more successful
  • Offer tailored advice to a struggling builder to try and help him secure more work
  • Come up with creative new ways of turning loyal tradesmen into advocates
  • Turn a disengaged customer around over the phone
  • Write a newsletter or a new help article for our Advice Centre
  • Spend a day on the job with one of our customers and blog about it afterwards
  • Discuss insights gained from customer conversations with the CEO and Product Manager

Who we're looking for

  • We want to meet people who can talk with conviction about why great customer service matters and have the experience to back it up.
  • You can build rapport with people quickly and easily, be able to express genuine empathy, yet know when and how to say no.
  • You will enjoy talking to people over the phone and be very good at it. Your written communication skills must also be impeccable.
  • Previous experience in a sales, service or complaint handling role would be beneficial.
  • Our customers demand the best from us so you must be able to handle challenging service issues with a genuine smile on your face.
  • We never settle for 'good enough' so you will enjoy participating in regular, lively discussions about 'making it better'.
  • MyBuilder is a web business so you should have technical aptitude and more than just a passing interest in the internet.
  • You must be willing to work flexible hours during the week and occasional weekends.
This opportunity has expired
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