Introduction 

New Africa Technology Company (NATC) is an IT solution provider based in Monrovia, Liberia, a small West African country that is experiencing an economic resurgence. With a Nobel Peace Prize winner holding the top office, and investment flowing in, Liberia is the destination for a multitude of companies and organizations requiring world-class IT services. NATC's goal is to deliver to these clients the most competitively priced and technologically sound IT services and products in Liberia.

NATC specializes in network solutions, maintenance and repairs, and hardware and software supply. We have an impressive and growing client base, and work out of a modern, beautiful office in central Monrovia. Our team of Liberian technicians is small but hard-working, and in alignment with our plans to scale up, we are now seeking an international IT Engineer to head our Technology Department.

NATC is thriving in Liberia, and has a long-term vision to expand to other parts of West Africa and beyond. If you are interested in joining the team at a cutting-edge IT company in a region at the cusp of a technology boom, then this is the position for you.   

Job Title: Head of IT Services

Position Description: The Head of IT Services manages the Technology Team, and delivers IT services to NATC's clientele.

Major Areas of Responsibility:

• Manage maintenance and on-site contracts; ensure scheduled and ad hoc requests for tech support are delivered in a timely and effective manner; determine the appropriate technology and solutions and ensure that they are applied

• Ensure all company documentation (call logs, maintenance logs, intervention reports, etc.) are correctly used and recorded

• Prepare technical proposals and estimates for projects (e.g. networking, server installation and support, website design and upgrade)

• Oversee repairs of client hardware (on-site and at the NATC workshop)

• Manage and provide guidance to Tech Department staff

• Train and provide guidance to current NATC technicians

• Continue the development of an in-house trainee program

• Assist management where required in determining products (hardware and software) to be supplied to clients

• Advise NATC management on new products and services to be offered to clients

• Understand and gain deep knowledge of the IT services industry in Liberia

Primary Objectives:

• Deliver the most effective and efficient service to clients by applying optimal technological solutions

• Develop and streamline internal company procedures

• Develop an excellent team of technicians

• Help NATC in fulfilling its vision to be a world-class IT services and products company in West Africa

Required Knowledge, Skills and Abilities:

• Knowledge and experience in MAC OS; Windows XP, Vista and 7 operating systems. Knowledge of Ubuntu a plus.

• Cabled and wireless networking; network administration

• Installation, running and support for Windows 2003/2008/standard/enterprise servers; knowledge of Linux-based servers a plus

• Data recovery

• Installation and maintenance of V-SAT systems

• Knowledge and experience in working with productivity software such as Microsoft Office Professional

• Hardware repairs for items such as faulty heavy-duty printers and scanners, laptops, and desktops

• Above all else, possess the ability to think logically and apply logical thinking skills to solve IT problems

• Knowledge and experience in the following would be considered a plus: database creation and management, open-source technologies, programming languages, fibre optics

Education and Experience:

1. Bachelors of Science in computer science or engineering, or equivalent
2. Information Management, System Administration and IT Management degrees
3. At least 5 years of work experience

** NATC is willing to be flexible regarding educational qualifications in the case of candidates with significant work experience.

Other

The successful candidate is expected to be fluent in English and have excellent written and verbal communication skills. S/he should possess exceptional leadership skills, have the ability to work independently, and have strong attention to detail. S/he should have the tenacity to work in a challenging but exciting environment, and the interpersonal skills to interface with large multinationals, international NGOs, UN agencies, and the Government of Liberia. The candidate should be willing constantly to think outside the box and use all possible resources to solve problems. Above all, this person must be passionate about IT, and delivering the very highest quality of service to NATC’s clients.