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Luminet

Luminet

Luminet

About Luminet We are an established business internet company business of 7 years- currently providing wired and wireless reliable business internet IT connectivity services to over 500 SME busi...

Professional

Location:
London, United Kingdom

Posted:
26 Nov 2013

Deadline:
Opportunity has expired

Compensation details:

  • established business but new brand and services launch
  • great culture and values
  • flexible work hours
  • central London location and home working approved
  • attractive basic dependent on experience and whether F/T or P/T
  • performance bonus


Customer Experience Champion

Seeking a customer champion - ideally from B2B/ IT Telecoms/technology - to take the board's strategy and lead the Customer Experience Engagement beyond expectations.

London, United Kingdom

Applicants are required to hold the relevant Visas/Work Permits

Compensation details:

  • established business but new brand and services launch
  • great culture and values
  • flexible work hours
  • central London location and home working approved
  • attractive basic dependent on experience and whether F/T or P/T
  • performance bonus


Job Type:
Part-time
Full-time
Level:
Mid Level
Escape Factors:
Entrepreneurial
Function:
Customer Service
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Our mission is to help businesses improve the way they connect to the internet with high-speed symmetric bandwidth connections through our independent fibre and microwave networks.

Urban Wimax is launching a new brand and suite of Network services, Infrastructure and Platform as a Service in 2014.

We have 500 Business customers at the moment and growing to over 1000 in the near future. 
The company is up-skilling and increasing the size of its customer experience management (CEM) capabilities.

We are seeking candidates ideally from within the B2B/ IT Telecoms/technology sectors to help drive the CEM and Netpromoter delivery above target in the next 3-5 years.


This may suit an experienced Customer Experience Manager who wants an entrepreneurial part time position for work life balance.

This is a full time or part time role dependent on experience and seniority.

Must have:

  • Have a great personality and passion 
  • Be a cultural fit
  • Want to delight customers and always puts the customer first
  • Have experience with the Net Promoter programs ( training can be given for exceptional candidates)
  • Good coach and trainer
  • Lead from the front and gets things done on time and to budget
  • Understand metrics, KPI's and business and mission targets
  • Be a fantastic communicator at all levels
  • Is transparent and believes in empowerment

Industry knowledge of telecoms and cloud services would be very useful.

This is a direct CEO report role with full sponsorship and empowerment

Cultural Fit

Urban Wimax is a dynamic and adaptable, fun company with a great customer service ethic located in Holborn, central London. We take pride in delivering a great customer experience and on-going support, guaranteeing response times and working to SLA targets.

Our core company values are:

  • Excellence: Continual development of people, services and organisation
  • Passionate: About the team, customers and stakeholders
  • Integrity: Honest, clear, accountable
  • Innovation: From ideas to delivery
This opportunity has expired
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