Our mission is to help businesses improve the way they connect to the internet with high-speed symmetric bandwidth connections through our independent fibre and microwave networks. Our New brand and services are focussing on intelligent networks, bringing corporate solutions to SME’s by joining business customers’ applications with connectivity, IAAS and PAAS solutions. The aim is to bringing corporate levels of services in an affordable and differentiated way to SME’s. We have 500 business customers growing to over 1000 in the next few years and require a Customer Experience Manager to drive a customer centric approach from board level through the business and into direct and channel customer bases.
London, United Kingdom
26 Nov 2013
Opportunity has expired
Customer Experience Champion
Seeking a customer champion - ideally from B2B/ IT Telecoms/technology - to take the board's strategy and lead the Customer Experience Engagement beyond expectations.
London, United Kingdom
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Urban Wimax is launching a new brand and suite of Network services, Infrastructure and Platform as a Service in 2014.
We have 500 Business customers at the moment and growing to over 1000 in the near future. The company is up-skilling and increasing the size of its customer experience management (CEM) capabilities.
We are seeking candidates ideally from within the B2B/ IT Telecoms/technology sectors to help drive the CEM and Netpromoter delivery above target in the next 3-5 years.
This may suit an experienced Customer Experience Manager who wants an entrepreneurial part time position for work life balance.
This is a full time or part time role dependent on experience and seniority.
- Have a great personality and passion
- Be a cultural fit
- Want to delight customers and always puts the customer first
- Have experience with the Net Promoter programs ( training can be given for exceptional candidates)
- Good coach and trainer
- Lead from the front and gets things done on time and to budget
- Understand metrics, KPI's and business and mission targets
- Be a fantastic communicator at all levels
- Is transparent and believes in empowerment
Industry knowledge of telecoms and cloud services would be very useful.
This is a direct CEO report role with full sponsorship and empowerment
Urban Wimax is a dynamic and adaptable, fun company with a great customer service ethic located in Holborn, central London. We take pride in delivering a great customer experience and on-going support, guaranteeing response times and working to SLA targets.
Our core company values are:
- Excellence: Continual development of people, services and organisation
- Passionate: About the team, customers and stakeholders
- Integrity: Honest, clear, accountable
- Innovation: From ideas to delivery
Cover Letter to include:
- Relevant skills
- F/T or P/T preference
- Remuneration expectations
and full CV's to firstname.lastname@example.org
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