futureproof

Community Manager

Mission-drive tech academy seeks community builder to help nurture & grow the UK’s leading community of diverse, talented early-stage tech talent

ROLE DESCRIPTION

Do you want to help nurture and grow the UK’s leading community of diverse, talented early-stage tech talent? Do you want to join a purpose driven team that wants to drive change around who builds the technology of the future?​

The Community Manager will build an online and in-person community to offer our students, associates and alumni and world-class experience throughout their time with futureproof. ​

Working closely with the Senior Marketing Manager and Operations Director, your role will be to nurture, retain and grow this community to support the ambitious expansion plans of futureproof, while supercharging the tech career prospects and networks of our people.

YOU'LL BE RESPONSIBLE FOR...

  • Marketing: Designing and implementing social media and communication campaigns to help promote the value of the community (to clients, potential students, and associates)​
  • Content: Creating and distributing high quality, tailored and targeted content ​
  • Feedback: Monitoring, tracking and reporting on feedback and online reviews, including our Glassdoor profile​
  • Spotlights: Promoting our associates learnings, achievements and profiles​
  • Events: organising and managing events, in conjunction with Engagement Managers, to boost community engagement​
  • Networks: Ensuring the tools and frameworks are in place for easy connections between associates​
  • Community engagement: Writing and distributing newsletters, and creating conversation on the teams channels​
  • Industry connections: Sourcing potential connections to the wider tech scene​
  • Partnerships: Building and managing a network of partners, industry professionals and mentors to help enrich the experience of students and associates​
  • Insights: Staying up-to-date with digital technology trends

KEY METRICS

The key metrics the Community Manager will be responsible for include:​

  • number of active users​
  • Attrition rate​
  • frequency of engagement​
  • quality and consistency of content

SKILLS & EXPERIENCE

The Community Manager requirements include:​

  • Proven work experience as a community manager or similar role​
  • Experience planning and leading community initiatives​
  • Ability to identify and track relevant community KPIs​
  • Excellent verbal communication skills​
  • Excellent writing skills​
  • Excellent interpersonal and presentations skills​
  • Hands on experience with social media management​
  • Ability to interpret website traffic​
  • Knowledge of online marketing ​
  • Attention to detail, critical-thinker and problem-solver​
  • Undergraduate degree or higher

COMPENSATION & BENEFITS

  • £30-£35k annual salary​
  • Free gym membership​
  • World class training and development programmes​
  • Subsidised annual company ski trip​
  • Cycle to Work Scheme and Season ticket loans

Questions