Director of Insight

Join MoneyBox as they are looking for a Director of Insight

About Moneybox

Moneybox is the award-winning app that helps you turn your money into something greater. We’ve brought saving, investing, home-buying, and retirement services all together into one simple app, so it's easier than ever to achieve your goals and build wealth, whatever your starting point.

Job Brief

We are looking to bring on board a Director of Insight who can lead build a data/insight/CRM competitive advantage for Moneybox. You will build and lead our Insight and CRM teams to continue to drive growth across Moneybox. This is a role where you can bring together your technical skills, strong commercial understanding, and team leadership to identify and action growth opportunities within the business. We are looking for someone with the ability to create a vision and roadmap for the future of this area of the business; to blend data insight and commercial acumen to create significant value. 

At Moneybox we work in a matrix structure, so you will be leading all of our analytics and CRM team, each of whom are typically focused on a key mission (retirement, investing, saving, mortgages, customer experience, operations and money). You will also be the person to pull together the overall company level insight, data and CRM plans to support company wide growth. This is a key role within the leadership team of the company.

What You'll Do

Build a data/insight/CRM competitive advantage for Moneybox. We believe that this is an area that should set us apart from competition. Given the strong interactions and engagement we have from customers, and the broad product set we offer, we believe that we are in a position to build a unique competitive advantage through better understanding customers and offering a best in class, personalized service. Your responsibility will be to set out this vision and then to build the team to execute against this. Setting the direction and strategy for the teams; you will be responsible for creating and delivering the budget for this area. To do this, you should have a strong focus on maximizing the value you can create over the medium term and growing and scaling the team.   Day to day leadership of the insight and CRM teams. This will mean supporting the existing high quality ten person team to rapidly progress and develop. This will require strong leadership and mentoring skills and experience.  As and when required you will lead on specific (likely high importance) projects, where we would expect a very high level of performance. Moneybox has a culture of team leads as ‘experts’ and therefore we would want someone in this role to be a real expert in their field.  Work with the broader senior team, especially product, engineering, finance and UX to build the best service possible.  Play a key role as part of the senior leadership to build and deliver against our companywide plans/strategy.

Experience and Skills

Proven track record of building world class teams who are able to use data to effect change and produce tangible results that drive business value. Around 8+ years relevant experience (slightly more or slightly less is fine) either in a high performing analytical environment (e.g. management consultancy) or in a consumer app environment. Best in class team lead and mentor to work with the existing team to rapidly develop and support their progress.  Strong understanding of the app development process - able to make sensible, pragmatic trade offs when working closely with product, UX, and commercial teams.  Deep understanding of a broad range of analytical skills with excellent Excel and SQL ability and perhaps a knowledge of Python and more advanced data science techniques preferred. Capable of communicating complex ideas simply and convincingly Strong organizer who acts like a true company owner with attention to detail and experience in project managing multiple workstreams. Able to work independently and as part of a team.

At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential.

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