MoneyBox

Senior Insight Analyst

Join MoneyBox as they are looking for a Senior Insight Analyst

About Moneybox

At Moneybox, we’re helping people turn their money into something greater. We launched our award-winning app back in 2016, and made waves with our now famous round-ups feature, which helped thousands of people start investing with just their spare change. Fast forward to today, and we’ve brought saving, investing, home-buying, and retirement services together into one simple app. So people can reach their goals and build wealth with confidence, whatever their starting point. With a range of free tools, educational content, and award-winning customer support, we’re already helping hundreds of thousands of people all across the UK.

Job Brief

Moneybox is growing rapidly, and our analytical teams are no exception. We have more users, more accounts, more money invested, more features and more team-members than ever before. A key driver of that growth has been our ongoing communication and engagement with existing customers and the insight, analysis and product features that that is based on. For example, our Lifetime ISA Bonus card is a key campaign that allows customers to see the true value of the 25% government bonus and encourages increased contributions. We’re looking for an experienced Insight Analyst who can become a key part of the team. Acting as both an individual contributor and a driver of best practice and advanced analytical techniques across the business. 

Moneybox Insight Analysts combine the analytical rigour of a traditional analyst or business intelligence team, with a focus on driving outcomes and tests more typically seen in commercial teams. They own key performance metrics like net deposits and engagement and drive these through a variety of CRM, product features and in-app tests and optimisations. You’ll be expected to not only understand what is happening, but to develop action plans that drive results and improve our understanding.

What you'll do

You will use a variety of techniques to explore our data and develop a deep understanding of customer behaviour and trends You will provide actionable insight that will help us improve customer engagement and marketing efficiency You will conceive and carry out experiments to measure & optimise the in-app experience, customer communications and customer acquisition working closely with the product and marketing teams. Using predictive modelling techniques you will develop initiatives to create highly personalised customer experiences that will create step change in customer lifetime value You will build and manage customer level campaigns, ensuring that they are engaging, compliant with relevant regulation and successful. You will coach more junior analysts, improving their data analytical skills and code writing.

Who you are

Genuine interest in Moneybox and the services we offer. Excited about being part of a fast-growing company that’s trying to make a positive mark on the world by helping everyone reach their financial goals. Keen to apply commercial acumen and relevant technical skills to extract meaningful insight from interesting data sources. A driven, ambitious individual who’s looking to continue to build their career at an exciting, very- fast-growing company. A proactive self-starter who combines a bias for action, comfort with ambiguity, analytical rigour and a willingness to learn and solve problems independently. Data-driven with a strategic mindset, who can break down large complex problems into actionable components. Outgoing and confident outlook with a willingness to start conversations with people and get stuck in. Collaborative team player who is able to take feedback on board. Naturally personable, great communicator who has a passion for their work and the people they work with. Knows how to have fun whilst maintaining a professional outlook

Experience and Skills

Ideally 4 years relevant experience either in a high performing analytical environment (e.g. management consultancy) or in a FinTech / consumer app environment. Proven track record of using data to effect change and produce tangible results that drive business value. Deep analytical skills with excellent Excel and SQL ability and perhaps a knowledge of Python and more advanced data science techniques preferred. Capable of communicating complex ideas simply and convincingly Strong organizer who acts like a true company owner with attention to detail and experience in project managing multiple workstreams. Able to work independently and as part of a team. Record of success and achievement throughout their working and personal life.

Our Commitment to DE&I

At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential.

Please read before you apply!

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We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.

We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.

If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email: DPO@moneyboxapp.com