thisislanguage.com

Account Relationship Manager - working with schools

thisislanguage.com seeks an independent and dedicated Account Manager who enjoys building and maintaining client relationships.

Who are we?

thisislanguage.com is an award winning EdTech company that works with teachers and schools around the globe. Our online platform is full of engaging and authentic video based resources - with time saving tools that teachers love - to bring culture into every classroom.

After a period of growth driven by the continued rise in remote teaching and learning, we’re looking to expand our team and welcome a new Account Manager to the thisislanguage.com family.

What does a thisislanguage.com Account Manager look like?

  • Chatty - You’ll love speaking with people from all walks of life
  • Confident and adaptable - Presenting to a department of teachers doesn’t phase you, and you’ll be able to handle any questions that come your way in a friendly and professional manner
  • A linguist - Ideally, you'll have experience learning or working with languages (if you have any experience teaching, even better)
  • A master of words - Able to deliver friendly and focussed communications at speed 
  • Loves learning - You’ll become a product expert on all things thisislanguage.com and be your clients’ first point of call to answer site and subscription based queries 
  • A time-management guru - You'll be a pro at inbox and task management and will be confident structuring your day as you see fit

What will the role involve?

In a nutshell, you’ll be responsible for ensuring your clients are getting the most out of their subscription. You’ll guide your schools through their subscription lifecycle so that they continue to renew with us year on year. 

Key tasks will include:

  • Leading virtual training sessions (occasionally in person) with teachers and MFL departments to make sure they’re getting the most out of their subscription and are aware of our new features
  • Engaging with your schools, using a range of methods from NPS, marketing newsletters, email, phone and much more
  • Onboarding new clients
  • Troubleshooting teacher queries
  • Monitoring the health status of your schools and bringing any ‘unhealthy accounts’ back to life
  • Working with the new business team to grow MATs and school groups within your region
  • Being CRM savvy: keeping school data up to date
  • Taking full responsibility for the renewal process for each client