Community Administrator and Trainer

Small company making a big impact seeking passionate, organised and energetic person to identify, onboard and support teachers

ReadingWise is a small company with big goals. We are committed to reaching and supporting the 20% of the UK population who struggle to learn to read. We’ve developed unique evidence-based reading interventions which deliver a rapid and significant impact on learners’ reading ages. 325 schools use ReadingWise and we’d like you to help us reach our next milestone of 1,000.

This role in the company will strengthen our ability to support and grow our school community through: 

  • Regular communication to offer support and nurture relationships with our community of schools;
  • Regular communication to get feedback on the user experience;
  • Delivering demos and training over the phone and on site;
  • Working with the Community Manager in developing the sales process based on this experience;
  • Growing the ReadingWise community through closing sales.

Our community

Our community is: 

  • People learning to read (learners);
  • People supporting the learners (teachers and trainers);
  • Institutions which support learners with literacy issues (mainly primary and secondary schools);
  • People interested in tackling literacy issues;
  • The people who work for ReadingWise.

Main Duties

The Role of the Community Support Administrator and Trainer will evolve over time but currently the main duties will be:

  • Learning the content of the ReadingWise interventions and the philosophy of the ReadingWise company to enable high quality support to the community;
  • Responding to enquiries from the community;
  • Regular communication with the community to offer support and get feedback;
  • Deliver over the phone and on site training;
  • Learn to deliver learner literacy assessments;
  • Attend conferences;
  • Develop knowledge around literacy issues and literacy practice to be able to communicate confidently with the community;
  • Increase the ReadingWise community through developing leads and converting to subscribers through sales;
  • General administration.