Operations Manager

🚲 🥾🏊 Who we are:

Active England is an active travel operator providing beautifully curated, high-end, active tours including guided, self-guided and bespoke cycling, walking, swimming and wellbeing adventures. From our origin in the Cotswolds, we have become the premier provider of active holidays across England. We run trips in Devon, Cornwall, The Lake District, Yorkshire and Northumberland and are now branching out into Scotland and Wales. Check out our website and social media for more information.

🦸 Who you are:

We need an awesome team player who is incredibly organised with an impeccable attention to detail to join us on our mission to be the best active travel company for our guides and our guests. If you love the outdoors, can motivate a team as well as work independently, as well as manage our operations and logistics then we'd love to hear from you. If you know a thing or two about bicycles, even better!

🔍 About the role:

• Location: Cotswolds (Witney) with option for some remote/flexible working
• Pay: up to £35,000 (depending on experience)
• Full-time March-October with reduced working hours over the winter months.

✅ Main responsibilities:

• Preparing tour manifests with info on hotels, meals, equipment etc.
• Guide recruitment, training (alongside the Operations Director) and end of season celebrations .
• Scheduling of the guides, vehicles and equipment (trailers/tow racks) throughout our busy summer season. Also includes planned maintenance.
• Preparing and allocating the bicycle fleet (300 bikes) in accordance with business needs on a weekly basis, ensuring all tours have the correct bicycles ready in advance. 
• Allocate the work for mechanics and other staff members in our facility on the edge of the Cotswolds. A good working knowledge of bikes is preferable.
• The first port of call for our B2B and internal B2C clients and liaising with the on-call bicycle mechanic and support staff for all emergency situations and regular bicycle issues. This role may include the Operations Manager being an on-call for support on tours, alongside other members of the core team. 
• Assist in managing the facilities and operations budget, alongside maintaining the inventory management processes via our organisational software systems.
• Overseeing the operational hub ensuring best practice within all Health and Safety legislation. Delivering training to staff members who visit the operational hub on an annual basis. 
• Build strong relations with local suppliers which may include other facilities managers, hotels, equipment suppliers and operators contracted with the company.
• Managing a small team of staff in operations across the country, including bike mechanics and other operational staff. Travelling to visit other facilities in the North and South-West to deliver training and monitor facilities and equipment. 
• Leading as a guide on our tours and activities across the country.

🎁 Company Benefits:

• Permanent, Full-time employment 
• 25 days holiday + bank holidays and potential to earn up to 10 days additional annual leave days (due to heavy workload in summer months)
• Flexible / Hybrid
• Company Stakeholder Pension 
• Company Private Health Plan and Maternity Package
• Training & career development opportunities 
• Team challenge weekends away and team activity days afternoons 
• Industry discounts including outdoor clothing/equipment, travel and insurance 

Please check out our website and social media to find out more about Active England.