Technical Claims Handler (Non Fault)

About Marshmallow We exist to make migration easy. A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way. A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change. If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more. Move our mission, and your career, forward.

The Claims Team Most claims teams move slowly. Processes, sign-offs, and outdated systems get in the way of good decisions. At Marshmallow, we move faster. We’re commercially strong, tech-powered, and built to give claims experts the tools, insight, and freedom to make sharper calls for customers. We look for people with deep expertise who are restless for a better way of working. If you’ve ever felt held back by bureaucracy, you’ll find the autonomy, pace, and stretch at Marshmallow that let you do your best work — and keep learning as you go.

The Role At Marshmallow, we’re on a mission to make insurance more accessible, fair, and stress-free. As a Technical Claims Handler, you’ll be part of a supportive, ambitious team that helps customers through one of the most important parts of their journey — their claim. You’ll take ownership of your own portfolio, guiding customers with empathy and clarity while ensuring claims are handled quickly and accurately. You’ll also play a key role in managing recoveries on non-fault claims before litigation, and you’ll bring a strong understanding of AD (Accidental Damage) processes to help achieve the best outcomes for our customers and for Marshmallow.

Job Requirements Good knowledge of AD (Accidental Damage) and Recovery processes, including handling recoveries on non-fault claims pre-litigation; Excellent attention to detail and time-management skills; Strong communication skills with the ability to build rapport and manage relationships effectively; A proactive, solutions-focused mindset; A genuine desire to grow, develop, and make an impact within a forward-thinking company.

Benefits Flexible working - Spend 1 day per fortnight with your team in our new collaborative London office, and own your own working hours. The rest is up to you. Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Mental wellbeing support – Access therapy and mental health sessions through Oliva. Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset. Competitive bonus scheme - designed to reward and recognise high performance. Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches. Medical cash plan - To help you with the costs of dental, optical and physio (plus more!). Tech scheme - Get the latest tech for less. Plus all the rest; 33 days holiday (including bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month!