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Lead AI-Driven Innovation in the Home Services Industry with Thumbtack
Overview
Salary
No salary declared 😔
Location
Remote, Ontario
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Expires
Expires at anytime
Join Thumbtack, the revolutionary app transforming the $600B+ home services market by connecting homeowners with service professionals for seamless home care. As a rapidly growing company with a valuation of $3.2 billion, we are on a mission to empower local economies, support small businesses, and provide homeowners with peace of mind. We are driven by teamwork, change, and a commitment to our community of pros and customers. With Thumbtack, you can be a part of shaping the future of home management and professional growth.
- Organization Summary: Thumbtack is an innovative home services platform that has facilitated 80 million projects and garnered 10 million 5-star reviews. Our nationwide presence and virtual-first model offer flexibility and connection, fostering a diverse and inclusive workplace.
- Role Summary: As the Director of Applied Science for Growth Initiatives, you will lead a team in leveraging AI for strategic growth, improving user experiences, and driving innovative solutions for service professionals and customers.
- Role Requirements:
- A Ph.D. or Master's in Computer Science, AI, Machine Learning, or related field.
- Over 8 years of applied science experience with a leadership background.
- Expertise in AI, machine learning, and causal inference applied to marketing and growth.
- Proficiency in programming languages like Python, R, or Scala.
- Knowledge of generative AI and its applications in market dynamics.
- Strong communication skills for explaining complex AI concepts.
At Thumbtack, we value diversity and offer a virtual-first working model with benefits including WiFi and cell phone reimbursements, a company-wide shutdown week, and a commitment to mental well-being. Learn more about life at Thumbtack:
A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right.
We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.
At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together.
Thumbtack by the Numbers
- Available nationwide in every U.S. county
- 80 million projects started on Thumbtack
- 10 million 5-star reviews and counting
- Pros earn billions on our platform
- 1000+ employees
- $3.2 billion valuation (June, 2021)
About Us
Thumbtack is a leading home services platform that connects customers with qualified professionals. We're seeking a visionary Director of Applied Science to lead our efforts in leveraging machine learning and AI to drive growth initiatives and innovation.
Role Summary
As the Director of Applied Science for Growth Initiatives, you will spearhead our AI-driven growth strategies. You'll lead a team of Applied Scientists, working cross-functionally to develop and implement innovative solutions that accelerate Thumbtack's growth and enhance user experience. This role offers the unique opportunity to work on solutions that benefit both service professionals and customers, optimizing the marketplace for all participants. You'll also drive impact through the application of generative AI technologies to create novel solutions for growth.
Responsibilities:
- Lead and mentor a team of Applied Scientists, fostering a culture of innovation and continuous learning.
- Develop and implement advanced machine learning models and AI algorithms to optimize user acquisition, engagement, and retention strategies for both professionals and customers.
- Collaborate with product, marketing, and operations teams to identify high-impact growth opportunities.
- Design and oversee AI-driven experiments to measure the impact of growth initiatives and drive informed decision-making.
- Lead the development of predictive models for user behavior, market trends, and business outcomes.
- Drive innovation in areas such as personalized recommendations, matching algorithms, and automated interactions to enhance Thumbtack's service for professionals and customers alike.
- Explore and implement generative AI solutions to create new growth avenues and enhance user experiences.
- Establish best practices for AI and ensure responsible development across growth initiatives.
- Stay current with advancements in applied science and AI relevant to marketplace dynamics and user behavior prediction.
- Present insights and recommendations to executive leadership to inform strategic decisions.
What you’ll need
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
- Ph.D. or Master's degree in Computer Science, AI, Machine Learning, or a related field.
- 8+ years of experience in applied science roles, with at least 3 years in a leadership position.
- Strong background in machine learning, AI, and causal inference in marketing and growth..
- Proven track record of applying AI to drive business growth in a tech company.
- Proficiency in programming languages such as Python, R, or Scala.
- Knowledge of generative AI applications and their potential in driving growth.
- Excellent communication skills with the ability to translate complex AI concepts to non-technical audiences.
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.
#LI-Remote
- Virtual-first working model coupled with in-person events
- 20 company-wide holidays including a week-long end-of-year company shutdown
- Library (optional use collaboration & connection hub)in San Francisco
- WiFi reimbursements
- Cell phone reimbursements (North America)
- Employee Assistance Program for mental health and well-being
Learn More About Us
- Life @ Thumbtack Blog
- How Thumbtack is embracing virtual work
- Follow us on LinkedIn
- Meet the pros who inspire us
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email removed - click apply for more details].
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .
