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Join the Transformative Journey as a Regional Operations Manager for The Dragon Trip in Japan
Overview
Salary
No salary declared 😔
Location
Ho Chi Minh City, Vietnam
Expires
Expires at anytime
Organisation summary: The Dragon Trip is a pioneer in providing immersive and affordable adventure tours across Asia, as part of the Transforma Travel Group. With a commitment to revealing the authentic aspects of each destination, we specialize in backpacking trips that foster cultural understanding among the younger generation of global travelers. We stand out for delivering transformative travel experiences that are culturally enriching, off-the-beaten-track, and educational.
- Lead and manage all aspects of Adventure Tours in Japan, ensuring top-notch quality and customer satisfaction.
- Handle new quotes, resolve issues, and maintain high standards for current and emerging projects.
- Provide prompt and effective responses to customer inquiries and complaints.
- Be an integral part of the emergency support team, adept at managing crises and upholding safety protocols.
- Supervise the operations team in Vietnam and Japan, as well as adventure leaders throughout Japan.
- Minimum 5 years of experience in the travel industry with expertise in Japan tours.
- Proficiency in English and Japanese is highly advantageous.
- Willingness to travel as needed for the role.
To apply, please send your resume and a brief self-introduction to [email removed - click apply for more details]. Seize the opportunity to grow with a rapidly expanding company and ascend to senior management within a dynamic team.
The Dragon Trip is a leading tour provider for affordable adventure tours across Asia. We focus on showing the real side of the countries we visit, through engaging backpacking trips that aim to broaden cultural understanding amongst the next generation of global citizens. We are part of the Transforma Travel Group, a leading youth travel company. Our family of brands create culturally enriching, off-the-beaten-track, and educational adventures for travellers and students alike. Our mission is to expand minds through transformative travel experiences.
The Role: We are looking for an experienced and enthusiastic Regional Operations Manager to oversee the operations of all of our Adventure Tours in Japan. You will be responsible for operating all of our Adventure Tours in Japan, ensuring quality, dealing with new quotes, resolving issues, and ensuring that current and new projects meet our expected quality standards. You will also be expected to respond to all customer questions and handle complaints, serving as the face of our company in Japan for all Adventure Tours. You will be part of the emergency support team and respond to emergency calls, managing emergencies, working alongside teams to ensure all travelers are safe, and guarantee that our safety protocols are followed. You will be managing the operations team based in Vietnam and Japan offices, and also overseeing adventure leaders who are running our tours across Japan.
Job requirements: You should have at least 5 years working in the travel industry, experience in operating Japan tours, and knowledge of systems and logistics in Japan. Advanced English is required, proficiency in Japanese is preferred. You should have the ability to travel inside and outside Japan when required.
Benefits: We offer responsibility, freedom to execute on your ideas, plan your own schedule and build the change you want to see in the organization. We’ll invest time in you to allow you to succeed. It is important to us that our team members develop professionally during their time with us. We are a rapidly growing company in our space and work hard to recruit internally. We expect to move from a medium to large sized entity within 5 years and you will be in the top level of management.
Application details: Send your resume and brief self-introduction to: [email removed - click apply for more details]
