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Join the vibrant team at Rapha and fuel your passion for cycling as a Clubhouse Assistant, where inclusivity and the love of the sport thrive
Overview
Salary
£19000 - £20000
Location
Seattle, US
Expires
Expires at anytime
Organisation summary
Rapha is not just a brand; it's a celebration of cycling culture. With a mission to inspire life by bike, Rapha creates community hubs through its Clubhouses in major cycling cities around the world. These spaces offer a unique blend of retail, café culture, and cycling camaraderie, backed by a passionate team dedicated to inclusivity and the sport's vibrant spirit.
Role Summary
- Provide a warm welcome and legendary customer experience within the retail and café spaces.
- Engage with visitors and cultivate relationships, embodying the role of a Rapha ambassador.
- Drive sales through understanding customer needs and presenting suitable product solutions.
- Share expert knowledge of Rapha products and café offerings.
- Create an inviting environment that celebrates cycling culture.
- Maintain visual merchandising and housekeeping to the highest standards.
- Help in planning and executing Clubhouse rides and events.
- Support the café operations, including assisting the chef as needed.
Role Requirements
- Luxury retail experience with a passion for delivering exceptional customer service.
- Results-driven with a friendly and personable communication style.
- Ability to prioritize, show initiative, and a knowledge of the Rapha brand.
- Flexibility to work mornings, evenings, weekends, and some holidays.
- Cycling or active sports interest, with coffee or barista training as a plus.
Working at Rapha
- Internal benefits include monthly social events, apparel discounts, Rapha Cycling Club membership, pension scheme, enhanced parental leave, and potential annual bonuses.
- Salary range is $19.00-$20.00 per hour with a bonus potential of 5% of annual base compensation, adjusted based on location and experience.
Clubhouse Assistant
Rapha's purpose is to inspire the world to live a life by bike. In order to achieve this, we are committed to making the Rapha community a place of inclusion on and off the bike.
Rapha Clubhouses are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail space stocked with the latest Rapha products and great espresso, as well as an extensive programme of live racing, rides and events. Also home to the local chapter of the Rapha Cycling Club, our Clubhouses can be found in vibrant cycling cities Worldwide.
The Clubhouse Assistant is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse. The first person any visitor to the club will meet, the Clubhouse Assistant must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Assistant is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.
THE ROLE
Key Responsibilities:
- Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
- Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
- Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
- Provide expert Rapha product knowledge
- Understand the full café offering and recommend menu items to customers
- Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
- Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
- Maintain the highest Visual Merchandising and House-keeping standards
- Assist in the planning and delivery of Clubhouse Rides and Events
- Assist in the preparation of café offerings to support the chef as required
- Support the team and work together to create an inspiring and positive working environment
THE CANDIDATE
- The ideal Clubhouse Assistant will have the following skills and qualities:
- Experience in a luxury retail environment
- Passionate about delivering legendary customer experiences
- A proven track record of delivering results and the drive to exceed expectations
- Personable and friendly – a good communicator that is approachable and engaging
- Ability to prioritise and demonstrate initiative
- Knowledge of the Rapha brand
- Ability to work a mixture of morning, evenings, weekends and some holidays
- Interested in cycling of any form or active sports is desirable
- An interest in coffee/barista training would also be an advantage
Working at Rapha
We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer.
- Monthly social events and social away days
- We offer all our employees a 50% apparel discount and a discount for family and friends
- An annual clothing allowance
- Free membership to the Rapha Cycling Club
- Company Pension Scheme
- Enhanced Parental Leave
Our pay range for this role is $19.00-$20.00 with a bonus potential of 5% of your annual base compensation.
Final wage offers take into consideration, location and level of experience.
