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Join Funding Circle to empower small businesses and handle rewarding challenges in SME lending
Overview
Salary
£30000 - £33500
Location
London, United Kingdom
Expires
Expires at anytime
Organisation Summary: Funding Circle stands at the forefront of small business support, offering a revolutionary platform that combines advanced data and technology to transform SME lending. With a passionate dedication to its mission and over a decade of experience, Funding Circle provides a dynamic and innovative environment where you can contribute to the growth of small businesses worldwide.
- Provide compassionate assistance to customers facing financial hardship.
- Manage a portfolio of customers and guide them through the debt recovery process.
- Develop affordable payment plans and clarify complex legal documents for customers.
- Direct customers towards helpful charities and support organizations.
- Engage in sensitive communication with customers through phone and email, particularly during challenging discussions about mental health.
- Prior experience with vulnerable customers, ideally within financial services.
- Empathetic and professional demeanor with resilience in managing sensitive phone conversations.
- Skilled in crafting customized emails that meet customer needs.
- Able to perform well in a deadline-driven environment without compromising on quality.
- Expert in resolving complex situations with a customer satisfaction focus.
- Exceptional attention to detail, organizational skills, and compliance with regulations.
- Comfort in speaking with customers experiencing mental health crises.
Benefits: Funding Circle offers a comprehensive benefits package that includes Private Medical and Dental Insurance, mental health support, wealth management tools, a dedicated learning allowance, fitness discounts, an Electric Car Scheme, and exceptional parental leave policies.
The organisation - Why they are exciting: We’re Funding Circle. We back small businesses to succeed. At Funding Circle, we believe the world needs small businesses. That’s why we’ve made it our mission to help them get the finance they need to grow. With more than a decade of expertise under our belt, we’ve built a game-changer of a platform with cutting-edge data and technology that’s reshaping the landscape of SME lending.
The role - what the role entails: Support vulnerable customers facing financial difficulties. Manage a portfolio of customers needing tailored support through the debt recovery process. Set up affordable payment plans and explain legal documents. Signpost customers to relevant charities and organisations. Communicate effectively with vulnerable customers via phone and email. Handle difficult conversations regarding personal circumstances, including those involving mentions of mental health, including suicide.
Job requirements - any requirements mentioned: Experience in handling vulnerable customers, preferably in financial services. Empathetic yet professional, resilient in phone conversations about personal difficulties. Proficient in writing bespoke emails tailored to customer needs. Thrives in a deadline-driven environment, maintaining quality under pressure. Skilled in resolving complex situations with a focus on customer satisfaction. Exceptional attention to detail, organisational skills, and adherence to regulations. Comfortable speaking with customers experiencing depression or suicidal thoughts.
Benefits - if any benefits are mentioned: Health: Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, access to free online therapy sessions and exclusive discounts with Hertility for reproductive health support. Wealth: Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work. Development: Dedicated annual learning allowance and full access to internal learning platform. Lifestyle: Wellhub (for fitness discounts), Electric Car Scheme and more! And finally, we have award winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments.
