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Join DELLI's dedicated team and be at the forefront of revolutionizing the independent food and drink market.
Overview
Salary
No salary declared 😔
Location
Old Street United Kingdom
Expires
Expires at anytime
Organisation summary: DELLI is an innovative platform that brings the finest independent food and drink right to your fingertips. With a curated selection from micro bakers to olive oil producers, DELLI is all about celebrating niche and essential gourmet offerings. Founded by the visionary minds behind Depop, Simon Beckerman and Marie Petrovicka, DELLI is now expanding its operations to handle inventory in-house, creating an exciting opportunity for growth and impact in the food and drink e-commerce space.
- Role Summary:
- Provide top-tier customer support, ensuring a satisfying experience for DELLI buyers.
- Resolve customer inquiries and issues promptly and log all interactions.
- Coordinate with the marketing team for custom requests and outreach initiatives.
- Process returns and liaise with inventory management.
- Prepare necessary documentation and labels for outbound shipments.
- Compile and present warehouse performance reports.
- Contribute to the creation of customer care procedures and training materials.
- Advise management on strategies to enhance customer satisfaction and operational efficiency.
- Role Requirements:
- Strong communication skills and attention to detail.
- A proactive and empathetic approach to customer service.
- Ability to handle customer inquiries and resolve issues effectively.
- Experience in documentation, label making, and processing returns.
- Skills in generating reports and analyzing warehouse performance.
- Benefits:
- Be part of a unique launch with a vibrant team.
- Opportunity to influence a platform with a significant impact.
- Receive an Apple Mac Laptop + Monitor and dedicated work station.
- Enjoy free lunches every Tuesday.
- Application Process Details:
- Apply even if you feel you don't meet every requirement; we value diversity and unique contributions.
- Show us the 'DELLI appeal' in your CV to stand out.
DELLI is the place to buy the best independent food and drink, all in your pocket. Hundreds of makers are dropping their products on DELLI, and we curate the best selection for you every day.
From micro bakers to pickle purveyors, small-batch olive oil producers and drink makers, we’re stocked with the niche and the essential.
We were founded by Simon Beckerman (Co-Founder, Chief Creative Officer) and Marie Petrovicka (Co-Founder, CEO). Simon and Marie previously worked together at Depop - a fashion marketplace founded by Simon, that sold to Etsy for $1.6B in 2021, with 20M users in 147 countries, and a team of 300!
We have recently started experimenting with having some of our inventory in-house, removing a big part of the hassle for our makers when it comes to shipping their delicious food and drink creations. For that, we are looking for someone who can help us with all things operations related.
We are looking for an experienced Customer Support Specialist to join us and help us with all things related to customer support - making sure DELLI buyers are happy with their experience and any potential issues or questions they may be having gets resolved quickly.
The role will require the right candidate to have strong communication skills, attention to detail, a proactive and empathetic approach to resolving customer questions and issues.
Requirements
Respond to customer enquiries via our support email promptly and display genuine care for our community, being the first touch point in our community experience.
Resolve and log customer issues related to orders & returns.
Ensure customer's receive relevant information and regular updates in relation to their tickets submitted.
Arrange & process custom requests, prepare gifting and influencer outreach in coordination with the marketing team.
Process returns back into the warehouse and liaise with the inventory department.
Lead & assist with the preparation of documentation and label making for outbound goods.
Generate weekly warehouse performance reports and present these to the Operations Manager.
Identify opportunities for improvement, highlight trends to enable continuous business improvement & customer care procedures.
Support with the creation of DELLI CX policies and training materials.
Provide recommendations to management to improve customer satisfaction and operational efficiency.
Benefits
- Be part of the launch of something truly exceptional with a dedicated and fun team.
- Opportunity to build a platform impacting millions of lives, and making the world a better place.
- Apple Mac Laptop + Monitor provided with a dedicated work station.
- Free lunch in the office on Tuesday's every week.
We know that you may be put off applying for our job if you think you can’t tick every box — apply anyway! We’re welcoming of all backgrounds and pride ourselves on having a diverse community and workforce that adds to our richness. However, you’ll catch our eye if you can demonstrate a hint of the DELLI appeal within your CV to wow and excite us.
