Senior Build-to-Rent Client Manager

Senior Build-to-Rent Client Manager | Home Made

Are you an experienced real estate professional with exceptional communication skills and a talent for turning data insights into effective strategies? If you’re skilled at fostering client relationships and achieving business results, this opportunity could be your ideal next step.

At Home Made, we are a leading PropTech company transforming the rental experience through innovation and customer-focused solutions. Join our dynamic team and help shape the future of the rental industry.

Key Responsibilities:

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  Strategic Client Relationship Management: Serve as the senior executive liaison for our BtR property clients, overseeing the entire client lifecycle from onboarding to ongoing strategic support. Provide high-level expertise and guidance on industry best practices, market trends, and asset optimization strategies, ensuring alignment with clients' long-term objectives.
  Advanced Reporting and Strategic Analysis: Lead the development of in-depth, strategic reports that offer critical insights into the performance of client portfolios. Conduct comprehensive analyses of key metrics such as occupancy rates, rent levels, arrears, and maintenance issues, delivering actionable insights to senior leadership to inform strategic decision-making and drive portfolio performance.
  Executive-Level Stakeholder Engagement: Establish and maintain strong relationships with external stakeholders at the executive level, including key suppliers, contractors, and partners. Lead high-level negotiations and collaborations to ensure the seamless delivery of services and maximize strategic value for our clients.
  Sales Strategy Leadership: Oversee and refine the sales funnel for each client account at a strategic level, driving initiatives to enhance process efficiency and boost conversion rates. Partner with senior internal teams to identify and implement high-impact strategies that foster growth and elevate client success.
  Strategic Marketing Leadership: Spearhead the development and execution of sophisticated, data-driven marketing strategies for client development sites. Utilize a broad range of digital and traditional channels to drive market awareness and demand, continually monitoring and optimizing campaign performance to ensure the achievement of strategic objectives.
  Senior Project Leadership: Provide senior-level project management oversight for key initiatives and high-impact projects, ensuring strategic alignment and successful outcomes. Lead cross-functional collaboration with internal teams, navigating challenges and ensuring that projects are delivered on time and to the highest standard. 
  

What You'll Bring:

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  Experience: Minimum of 3-4 years in Real Estate, with a focus on Sales, Lettings, or BtR.
  
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  Market Knowledge: Strong ability to assess and determine market values for rental assets.
  
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  Strategic Account Management: Demonstrated skills in managing client accounts with a keen business acumen.
  
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  Organizational Skills: Exceptional time management and organizational abilities.
  
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  Project Management: Proven experience in supporting and managing projects.
  
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  Problem-Solving: Strong critical thinking and problem-solving skills.
  

Working Hours & Location:

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  Salary: Depending on experience 
  
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  Working hours: Monday to Friday, 9 AM to 6 PM (a blend of office and fieldwork).
  
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  Location: Southwark, London (close to Blackfriars, Southwark, and Waterloo stations). One day a week work from home post-probation.
  

Why Work With Us:

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  Annual Leave: 24 days, plus your birthday off!
  
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  Modern Office Environment: State-of-the-art facilities in Southwark, London.
  
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  Employee Perks: Discounts for retail stores, cinemas, and more.
  
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  Community Engagement: Yearly half-day charity work, and a vibrant Culture Club organizing events and celebrations.
  
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  Health & Wellbeing: On-site gym, showers, bike storage, and access to mental health first aiders.
  
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  Social Events: Regular office social events, including Friday Happy Hours.
  
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  Career Development: Opportunities to upskill through our Learning and Development Programme.
  
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We are an equal opportunity employer

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.

Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at [email removed - click apply for more details].