Tenancy Services Team Lead

Tenancy Services Team Lead | Home Made

Position Overview:

As a Tenancy Services Team Lead  on our Tenancy Operations Team, you will play a critical role in managing the compliance and contract stages of the rental process. You will be the primary point of contact for landlords and renters, ensuring all necessary documentation is accurate, complete, and compliant with legal requirements, alongside ensuring the operational aspect of handing over tenants to on site teams are with efficiency and quality. Your attention to detail and customer-focused approach will be essential in maintaining our high standards of service and ensuring a seamless experience for all parties involved.

Key Responsibilities:

Compliance Management:

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• Oversee the collection and verification of all necessary documents from landlords and tenants to ensure compliance with legal and company standards.
  
• Conduct thorough checks to confirm that all properties meet the required safety and regulatory standards.
  
• Stay updated on the latest rental legislation and ensure all practices align with current laws.
  

Contract Coordination:

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• Prepare and review tenancy agreements, ensuring all terms and conditions are clearly defined and agreed upon by both parties.
  
• Facilitate negotiations between landlords and tenants to resolve any disputes or concerns regarding contract terms.
  
• Ensure timely execution of contracts, managing digital signing processes and maintaining accurate records.
  

Customer Support:

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• Serve as the main point of contact for landlords and renters throughout the compliance and contract phases, providing exceptional customer service and support.
  
• Assist clients with any inquiries related to their tenancy agreements, ensuring clarity and transparency.
  
• Proactively identify and address potential issues, offering solutions and guidance to facilitate a smooth tenancy process.
  

Project Management

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• Oversee and manage new client onboarding, from timelines and document gathering, to building out process flows.
  
• Responsible for project implementation and success.
  

Process Improvement:

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• Implement best practices to streamline operations and reduce turnaround times for compliance and contract activities.
  

Collaboration:

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• Work closely with other departments, including Sales, Property Management, and Customer Success, to ensure a cohesive approach to the rental process.
  
• Communicate effectively with internal and external stakeholders to deliver a seamless end-to-end experience.
  
• Set up and lead in managing the team and ensuring smooth operations when the line manager is out.
  

Working hours: Monday to Friday (bi-weekly half day Saturdays, time is given back in lieu). 1 day a week work from home + Saturdays

Office location: London Southwark (close to Blackfriars, Southwark and Waterloo stations)

Salary: £30K-40K (based on experience)

What we look for:

Experience:

Skills:

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• At least 2 years of previous experience in the real estate industry is required.
  
• Excellent organizational skills with a strong attention to detail.
  
• Outstanding communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  
• Problem-solving skills and the ability to handle challenging situations with tact and professionalism.
  
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
  

Personal Attributes:

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• Proactive and self-motivated with a strong sense of initiative.
  
• Customer-focused mindset with a commitment to delivering exceptional service.
  
• Team player with a collaborative approach to achieving team goals.
  

Benefits of working with us:

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• Annual Leave: 24 days leave + your birthday off!
  
• Modern, state of the art offices
  
• Employee Perks: discounts for stores, cinema etc
  
• Yearly Half Day Charity Day
  
• Office Social Events (Summer and Winter Parties)
  
• Our Culture Club run important initiatives and celebrations throughout the year for everyone to get involved in such as: St. Patricks Day, Diwali, Movember etc.
  
• Mental Health First Aiders
  
• On site Gym access, showers (towels & shower gel), and indoor bike storage
  
• Weekly Friday 5pm Happy Hour in the office
  
• Opportunities to upskill in your career through our Learning and Development Programme
  

We are an equal-opportunity employer

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. 

All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at [email removed - click apply for more details].