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Join GoHenry and empower the next generation with vital money skills in a rewarding Customer Service role
Overview
Salary
£24960
Location
Farnborough United Kingdom
Expires
Expires at anytime
GoHenry is on a mission to equip young adults with essential financial skills through an innovative prepaid debit card and app, supported by parental controls for peace of mind. This is your chance to contribute to a company dedicated to financial education and independence for kids, in a fun and practical way.
Role Summary:
- Act as the primary point of contact for customers, handling queries and providing solutions.
- Communicate effectively through phone, in-app chat, and email.
- Work a consistent full-time shift pattern to maintain work-life balance.
- Undergo extensive training to fully understand the system and customer needs.
- Receive opportunities for ongoing training and career development.
Role Requirements:
- Prior customer service experience in contact centres, financial services, retail, or hospitality.
- Excellent written and verbal English skills.
- Adeptness at managing multiple systems while guiding customers.
- Ability to build rapport and provide exceptional customer experiences.
Application Process Details:
- Initial phone or video call with the People Team.
- In-person interview at the Farnborough office.
- Regular communication throughout the application process.
📍100% Office based (Farnborough), a starting salary of 💰£24,960 + Benefits
Hello, we’re GoHenry.
Our goal is to create generations of independent, confident young adults, armed with money skills that will set them up for life. We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. Kids learn to earn, save, give, and spend responsibly with our prepaid debit card and app – because learning through doing really works (and it’s more fun!). All the while our unique built-in controls give parents total peace of mind.
What part will you play?
A vital one! As a Customer Service Representative, you will be our customer's first point of contact, fact-finding to best navigate their query and offer the right resolutions. You will do your utmost to make their contact with us easy and arm our customers with the tools to help themselves and get the best from using GoHenry. You will communicate through multiple contact avenues including phone calls, in-app chat, and email.
These are permanent full-time role working (37.5 per week) with a fixed shift pattern offering peace of mind that your pattern won’t change each week.
Option 1: Sun 9-5, Mon 10-6, Tues 8-4, Weds 12-8, Thurs 12-8
How we will support you:
We will provide concentrated training as you build up your knowledge and system navigation skills before joining the main team. Depending on the hours you work this can take 6 to 10 weeks - we take the lead from your progress and confidence.
After that, we will provide regular training to ensure you are kept in the know and skilled to deal with the queries coming in. We genuinely want you to develop core, transferrable skills you can build a career on as well as offer you opportunities to gain certified qualifications should you want to.
Most importantly, we will give you the time to provide our customers with patient and thoughtful solutions and the tools to make it easy for you and them.
What you need to join with:
- You will have transferable customer service skills from a contact centre, financial services, retail, or hospitality environment.
- A high standard of written and verbal English
- Comfortable navigating multiple systems whilst verbally explaining and guiding our customers to positive resolutions.
- A passion for building great rapport and providing a fantastic experience that really makes a difference to our customers
We understand that finding that next job role can be hard work so we guarantee that no matter what you will always get a response from us. Our usual steps are to arrange a phone or video call with a member of our People Team and then an in-person interview at our office. We will communicate with you throughout.
Want to know more about GoHenry, the team, and our benefits?
