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Join Funding Circle and empower small businesses with your financial expertise in a transformative lending platform
Overview
Salary
£32500 - £35000
Location
London, United Kingdom - Hybrid
Expires
Expires at anytime
Funding Circle is an influential force in SME lending, dedicated to supporting small businesses with innovative finance solutions. For over a decade, we've been at the forefront of the industry, utilizing advanced data and technology to reshape how small businesses access funding.
- Provide support to SME owners facing financial challenges through phone and written communication.
- Diagnose financial issues and negotiate favorable outcomes for both borrowers and investors.
- Build strong relationships with borrowers, ensuring their needs are consistently met.
- Commit to delivering exceptional service within our quality framework.
- Proven track record of meeting targets and capable of adhering to SLAs and KPIs.
- Strong organizational skills and detail-oriented approach.
- Proficient in using multiple systems.
- Empathy for borrowers and a dedication to resolving their financial issues with superior customer service skills.
Enjoy a wealth of benefits including Private Medical and Dental Insurance, MediCash, therapy sessions, reproductive health support, financial coaching, learning allowances, fitness discounts, Electric Car Scheme, and much more!
We are Funding Circle. We back small businesses to succeed. We believe the world needs small businesses. That’s why we’ve made it our mission to help them get the finance they need to grow. With more than a decade of expertise under our belt, we’ve built a game-changer of a platform with cutting-edge data and technology that’s reshaping the landscape of SME lending.
The role involves supporting SME business owners who are facing financial difficulties over the telephone and via written communication to effectively understand the cause, diagnosis and prognosis of their businesses' financial situation, negotiating an outcome which is appropriate for both the borrower and our Investors. You will be building rapport with our Borrowers to understand their needs and expectations, meeting these consistently through commitment to our quality framework delivering an outstanding service.
Job requirements include experience of delivering against targets and able/likely to achieve all SLAs and KPIs consistently. You should be organised with great attention to detail, and the ability to use multiple systems. The ability to empathise with borrowers and the commitment to assist them in solving issues through your first-class customer service skills is essential.
Benefits include Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, access to free online therapy sessions and exclusive discounts with Hertility for reproductive health support. We also offer Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work. We have a dedicated annual learning allowance and full access to internal learning platform. We also offer Wellhub (for fitness discounts), Electric Car Scheme and more!
