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Join a pioneering team dedicated to redefining the divorce process with compassion and innovation
Overview
Salary
£24000
Location
Unit 5, Sheen Stables, London - Hybrid
Expires
Expires at anytime
At the forefront of transforming the separation experience, we are a part of the renowned Octopus Group with a mission to ease the emotional and financial stress of divorce proceedings. Our tech-savvy, digital approach has already assisted thousands of couples in achieving amicable separations, and our growth continues to create positive change.
- Provide exceptional customer service to support clients through their separation process.
- Handle client queries with efficiency, surpassing customer expectations.
- Maintain high standards of professionalism and accuracy in data entry.
- Manage incoming and outgoing correspondence and perform various administrative tasks.
- Excellent attention to detail and accuracy.
- Strong communication skills and fluency in English.
- Proficient with IT systems and technology.
- Self-motivated with the ability to manage one's own workload.
- Must have the legal right to work in the UK.
We value our team's diversity and offer a range of benefits including private healthcare, a pension scheme, 28 days of holiday plus bank holidays, a cycle to work scheme, and a company laptop. We are dedicated to creating an inclusive work environment that encourages growth and opportunity for all.
About us Our mission is to transform the way people end relationships in a kinder and better way, and to help couples avoid the emotional and financial turmoil of traditional solicitor approaches. We are growing, our innovative tech-enabled and digital approach to divorce, separation and co-parenting means we do, and continue to help thousands of couples to separate in a better, more positive way. We are proud to be part of the Octopus Group.
The role In this role, you will provide outstanding customer service to our clients to support the progress of their separation in a timely manner. As a Customer Service and Administration Assistant, you will help customers with queries, answering them in a timely and efficient manner delivering beyond our customers’ expectations and performing to the highest professional standards. You will also input customer data accurately and efficiently on our various platforms, and cover incoming/outgoing post and other administrative duties as and when required.
Requirements We are looking for someone with an exceptional level of accuracy and attention to detail, strong communication skills and confidence to speak to our customers. Fluency in English, proficiency and confidence working with IT systems and technology, and the ability to work autonomously and take accountability for your workload are also required. You must have the right to work in the UK.
Benefits We offer private healthcare insurance, a pension scheme (after successful completion of probationary period), 28 days holiday plus bank holidays per annum, a cycle to work scheme, and a company laptop. We respect and value people’s differences and believe that our teams are at their best when their members feel safe to bring their whole self to work. We are committed to creating an inclusive experience as well as equal opportunities for growth and development for all.
