Return to jobs
Join as a Senior Peer Support Officer and revolutionize support for kinship carers in London and the South East.
Overview
Salary
No salary declared 😔
Location
Expires
Expires at anytime
Join the Kinship team, a pioneering organization funded by the Department for Education, dedicated to establishing a sustainable and transformative support system for kinship carers across England. With a decade of experience in peer support groups and a national service that has established 145 new groups, this is an exceptional opportunity to contribute to a service that makes a real difference in the community.
- Develop and manage peer support groups for kinship carers, ensuring a welcoming community that promotes belonging, resilience, and empowerment.
- Drive strategic outreach initiatives and set up new in-person groups in high-need areas while supporting the growth of existing groups.
- Recruit and retain group leaders, fostering their development and the success of their support groups.
- Work closely with the 'Hub' team to deliver seamless support experiences for kinship carers.
- Monitor and rejuvenate existing groups to meet key performance indicators and service level agreements.
- Accurately manage data and improve service processes, ensuring compliance with data protection.
Role Requirements:
- Experience in developing supportive community groups, preferably with kinship carers.
- Capability to conduct in-person outreach and facilitate group settings.
- Effective recruitment and management of volunteer group leaders.
- Proficiency in Salesforce for case management and data recording.
- Commitment to service quality, development, and data management.
- A collaborative approach to working with teams and stakeholders.
About the role
This role is all about developing a welcoming and supportive support group community for kinship carers in London and the South East. Building belonging, resilience and empowerment for support group leaders and kinship carers.
Funded y the Department for Education, our national Peer Support Service is creating a sustainable and life-changing legacy for kinship carers across England.
This is a game-changing service for kinship carers and builds on Kinship’s 10 years’ experience of developing peer support groups, and two years delivering a national service which has set up 145 new groups.
As a Senior Peer Support Officer, you’ll make sure we deliver an exceptional and consistent peer support service for kinship carers. You’ll also make sure your team delivers a joined-up experience which meets the needs of kinship carers.
You’ll set up and develop new in-person groups in areas of high need and support existing groups to thrive developing a resilient and powerful peer support community.
Key responsibilities:
Service delivery:
In person (face-to-face) strategic outreach into local and regional communities including setting up and attending local engagement events.
Set up and develop new sustainable in person peer support groups, attending up to six sessions in person (if needed) before transition to self-sufficiency.
Maintain existing groups, rejuvenating where necessary, to maintain DfE KPIs..
Recruit and retain support group leaders to develop their peer support groups.
Collaborate with the ‘Hub’ team to provide a joined up and positive user experience for kinship carers.
Manage special interest groups and regional online groups as required.
Service quality, development and data management:
Accurately record all recruitment, contact information and volunteer case management in Salesforce in line with service framework and data protection requirements.
Provide regular reports to ensure KIPs/targets and SLA are met for the service.
Support continuous development and improvement of the service (new systems and processes) as required.
