Senior Site Director / Operations Lead, Northern England Sites

Permanent Contract

Role to commence: November 2024

Full Time - On-Site - Mon- Fri (8:30 am-5:30 pm) - Occasional Evenings & Weekends.

Our Vision

At Patch, the future is local. We’re building a nationwide network of neighbourhood workspaces designed to become new local hubs for work, culture, and community. We craft beautifully designed spaces on high streets and in town centres to support people working near home, achieving a better work-life balance, and building thriving careers and businesses within their communities. Patch also serves as a venue for cultural and community gatherings. We build relationships with our members, local groups, and cultural organisations to support and host a programme of publicly accessible workshops, talks, and events.

In January 2025, we will open in York, making our home in the iconic Bonding Warehouse, overlooking the River Ouse and next to Skeldergate Bridge. Our vision is to create a new hub for York’s entrepreneurs, creatives, and community builders. Inside Patch, you’ll find a variety of meeting and event spaces (including a podcast studio and Patch Academy - a flexible events studio), along with a suite of workspaces ranging from coworking studios to private offices.

Patch is proud to be an accredited B-Corp, representing our ongoing commitment to demonstrating that businesses can drive positive social and environmental change and be a force for good in our communities.

Your Opportunity

We are seeking a visionary Site Director for our York location who embodies an entrepreneurial spirit and commercial acumen, with the potential to evolve into an Operations Lead overseeing multiple sites in the North. This role is critical in integrating Patch into the York community, driving growth, and setting a precedent for future expansions.

You will lead the York site, collaborating closely with the Head of Operations and the Central Support Team, to develop an exceptional venue that meets and exceeds our standards for community integration, operational excellence, and cultural significance. Your leadership will help propel Patch's vision forward, making our York site a dynamic centre for work, creativity, and connection.

You will then have the opportunity to spearhead the evolution of Patch in the North, supporting us to open new locations, supporting more communities and propelling the 'Work Near Home' era forward.

Responsibilities

• Strategic Regional Leadership and Community Integration: Direct the launch and oversee operations of the York site with a strategic vision for regional expansion. Develop deep ties with local leaders and community groups to weave Patch into the social and economic fabric of York and beyond.
• Advanced Business Development: Spearhead on-site sales strategies, conduct engaging tours, negotiate contracts, and drive robust membership growth. Work collaboratively with the Growth team to enhance local and regional engagement, setting a benchmark for future sites.
• Operational Management: Manage daily operations, ensuring the success and financial health of the site. Oversee member experience, budgeting, and financial accountability, with an eye toward replicating these successes at new sites.
• Cultural Programming and Advocacy: Cultivate a vibrant local cultural scene by developing events and partnerships that position Patch as a creative hub. Actively involve in content creation and community outreach, promoting Patch’s initiatives and building a strong regional network.
• Leadership and Team Development: Lead a high-performing team, instilling a culture of excellence and innovation. Regularly evaluate site standards and team dynamics to ensure alignment with Patch's values and operational goals.

About You

• Exceptional Communicator: Excels at building strong relationships across diverse groups.
• Strategic Multitasker: Manages complex priorities in dynamic, multi-site environments effectively.
• Community Champion: Committed to embedding Patch in local cultures and driving community growth.
• Inspirational Leader: Approachable and influential, inspires teams towards common goals.
• Innovative Problem-Solver: Identifies and resolves challenges efficiently, ensuring operational excellence.
• Advanced Commercial Acumen: Skilled in financial management and keen on driving successful negotiations.
• Systematic Organizer: Streamlines processes for efficiency and scalability.
• Empathetic and Motivational: Fosters a collaborative and resilient team environment.
• Regional Advocate: Promotes and integrates the unique culture and potential of each northern location.
• Creative Thinker: Uses first principles to innovate and refine strategic initiatives.

Experience

• Minimum 5+ years in leadership roles within hospitality, retail, or membership-driven environments, preferably with multi-site management experience.
• Demonstrated success in strategic planning and community engagement.
• Proven leadership skills with a focus on empathetic, team-oriented management.
• Experience in sales processes is highly desirable.

Our Values

Near

• Don’t be a cookie cutter; be relevant.
• Promote the local area around your venue and celebrate its potential
• Promote and celebrate the unique culture and potential of Bournemouth.

Balanced

• Work and personal needs should be in concert, not in competition.
• Prioritise the personal - mental health, family and physical wellbeing.
• Harmonise work and personal life for our team and members.

Built to last

• We leave a place better than how we found it.
• We choose the right thing over the fast thing.
• Commit to social and environmental responsibility, reflecting our B-Corp status.

Benefits

Your learning and development is a company priority. There is no limit to how far you can take your journey within Patch or how far we will support you in your future career.

We offer an expanding range of benefits, including:

• Company Equity
• Private healthcare, 
• Personal wellness budget
• Cycle-to-work scheme 
• Comprehensive support for personal and professional growth.
• 32 days paid holiday (Inclusive of bank holidays)
• Your birthday as an extra free holiday

Next Steps:

To apply, please send your CV and provide a brief introduction about yourself by completing this online form. Full instructions revealed when clicking Apply!

Successful applicants will be contacted to move on to the next stage of the interview process, where further details will be provided about the subsequent steps.