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Join Marshmallow's mission to revolutionize insurance for expats with a pivotal Workforce Manager role
Overview
Salary
No salary declared 😔
Location
London, UK - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Marshmallow is an innovative tech-driven company revolutionizing the insurance industry to serve the often-overlooked expat community in the UK. Known for a culture that values daily progress, creativity, and relentless experimentation, Marshmallow is an exciting place to work for those who are passionate about making a real difference in people's lives through fair and accessible financial services.
- Lead and innovate in resource planning for Marshmallow's customer service operations.
- Identify and implement the optimal resource planning tool to enhance service levels.
- Design and apply advanced utilisation models to improve process efficiency.
- Create strategies that have a significant impact on planning and operational effectiveness.
- Minimum 3 years of experience in workforce management.
- Demonstrated experience with new tooling systems, process implementation, and contract negotiations.
- Comprehensive knowledge of workforce planning tools.
- Proven track record in data management, analysis, and business intelligence solutions including dashboard creation.
- Previous work with customer service units, especially front desk operations.
- Proficient in people management.
Marshmallow offers a hybrid work environment with a plethora of benefits such as a competitive bonus scheme, flexible benefits budget, sabbatical leave, work from anywhere policy, mental wellbeing support, and opportunities for learning and development. Plus, enjoy private healthcare, a medical cash plan, tech scheme, generous holiday allowance, pension, cycle to work scheme, and regular social events. Marshmallow is dedicated to inclusive hiring and creating a diverse work culture where everyone feels they belong.
Marshmallow is a company that was founded with the mission to provide fair insurance prices for people who move to the UK. We use technology to serve people that are often overlooked by financial services companies, solving important problems for people who need it most. We are proud of the culture we’ve created, where we push for progress every day, take risks, think creatively and experiment relentlessly to meet our customer’s needs.
We are looking for a Workforce Manager to help us innovate and build a world-class resource planning team. In this pivotal role, you’ll be at the forefront of resource utilisation, ensuring we’re always ahead of the game. You’ll need to find the perfect resource planning tool that will take our customer service operations to the next level. You'll design and implement cutting-edge utilisation models, continuously improve processes, and drive high-impact strategies to maximise planning efficiency.
Job requirements include 3+ year experience in workforce management, experience with implementing new tooling systems and processes, a wide knowledge of workforce planning tools and experience with system roll-outs and contract negotiations, experience and knowledge in the field of data management, strong analytical and modelling skills, experience of developing business intelligence solutions and dashboards using visualisation software, proven experience working with customer service units, ideally front desk operations, and experience in people management.
Benefits include hybrid working, competitive bonus scheme, flexible benefits budget, sabbatical leave, work from anywhere, mental wellbeing support, learning and development, private health care, medical cash plan, tech scheme, 25 days holiday (+ bank holidays), pension, cycle to work scheme, monthly team social and company-wide socials every month.
We are committed to hiring without judgement, prejudice or bias and encourage everyone to apply for our open roles. We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.
