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Join Runway East's Mission to Eliminate Dull Workspaces as a Community Manager and Shape the Future of Flexible Office Experiences
Overview
Salary
£30000
Location
Bristol United Kingdom
Expires
Expires at anytime
Organisation summary - Runway East is revolutionizing the concept of workspaces since 2014 by offering vibrant and flexible office environments in London, Bristol, and Brighton. Known for their unique perks and commitment to sustainability, they have earned their B Corp certification. Being part of this team means joining a group that's passionate about creating a positive impact on lives and the planet.
Role Summary
- Efficiently resolve building and member issues to ensure operational excellence.
- Perform site checks and ace site standard audits for maintaining high building standards.
- Manage the front desk and act as the primary contact for members, enriching their experience.
- Develop community initiatives to build connections and improve the workspace based on member feedback.
- Lead and manage a Community Associate to achieve smooth operations and drive results.
Role Requirements
- Proactive and driven to tackle issues and improve systems.
- Attention to detail to ensure excellence in every task.
- Resilient problem-solver with a positive attitude.
- Charismatic with excellent customer service skills to connect with others.
- Commercially astute with an understanding of business growth through member satisfaction.
Benefits
- Competitive salary of £30,000.
- Generous time off including holidays, birthday, and Christmas break.
- Comprehensive wellbeing package including health, dental, gym, and mental health support.
- Opportunities for growth through a personal budget and learning resources.
- Community engagement through charitable workdays, team outings, and annual trips.
Runway East is an inclusive workplace, valuing diversity and encouraging applications from all backgrounds. Passion and spirit are the key qualities they seek. If you're ready to be part of a dynamic team, apply now and contribute to the evolution of workspaces!
Who We Are
Since 2014, Runway East has been on a mission to banish boring offices. We offer unique flexible workspaces across London, Bristol, and Brighton, complete with perks like dogs on demand and Friday drinks trolleys. Our team is passionate, supportive, and dedicated to making a positive impact on the planet and people, as evidenced by our B Corp status.
The Role: Community Manager
Join our vibrant Community team and play a key role in enhancing our members' experience. You'll deliver top-notch customer service, solve issues efficiently, and maintain high building standards. Key duties include:
- Operational Excellence: Quickly address and resolve building and member issues.
- Building Standards: Conduct site checks and ensure top scores are achieved on site standard audits.
- Front Desk & Member Contact: Be the go-to person for members and manage the front desk.
- Community Initiatives: Foster connections between members and enhance our space based on their feedback.
- Team Management: Lead a Community Associate and ensure smooth site operations and drive results.
Requirements
Who You Are
- Driven: You tackle issues head-on and improve systems.
- Detail-Oriented: You ensure the small things are done right.
- Resilient: You solve problems with a positive attitude.
- Charismatic: You connect easily with others and excel in customer service.
- Commercially Savvy: You understand that happy members equal a thriving business.
Benefits
Why Join Us?
- Salary: £30,000
- Time Off: 31 days including bank holidays 🏖️, plus an extra day for every year at Runway East 🎉. We also give you your birthday off 🎂 (because no one should work on their birthday) and extra time off over the Christmas break 🎄.
- Wellbeing: Private health & dental, gym discounts 🏋️♂️, mental health support 🧠, and a Bike2Work scheme 🚲.
- Growth: £150 personal growth budget 📚, learning resources, and regular lunch & learns 🍔.
- Community: Two workdays per year for charitable activities 🌍, team outings 🎉, and epic annual trips (Barcelona, Rhodes, Vilnius, and more!) 🌟.
Our Commitment to Inclusivity
We celebrate differences and believe that diversity strengthens our community. We welcome people from all backgrounds and experiences, regardless of race, religion, status, sexuality, gender identity, age, appearance, or disability. What matters to us is your spirit and passion. If you have specific access requirements, please let us know.
Inspired by what you've read? Apply now—we can't wait to meet you!
