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Join Marshmallow to lead and revolutionize customer operations in the heart of Budapest
Overview
Salary
No salary declared 😔
Location
Budapest, Hungary - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Marshmallow is an innovative company on a mission to provide fairer car insurance deals using cutting-edge technology. We focus on underserved communities, striving to understand and meet their unique needs. With a customer base of hundreds of thousands, our work is both challenging and rewarding, driven by a core belief in supporting those who dare to be different.
- Lead the Customer Operations team in our Budapest office.
- Hire and manage a dynamic team of executives.
- Collaborate with company leaders to enhance and expand our Customer Operations.
- Drive the team towards achieving operational excellence and meeting growth targets.
- Minimum 5 years of relevant experience, with 2+ years in leadership.
- Proven success in team management, coaching, hiring, and scaling.
- Strong understanding of high-performance standards.
- Excellent command of the English language.
Benefit from a flexible office policy, personal development budgets, mental health support, and competitive bonuses. Enjoy unique perks like a four-week paid sabbatical after four years, comprehensive health packages, and a vibrant office culture with complimentary amenities. Embrace a hybrid work model that combines the best of both worlds.
Marshmallow is a company that was started with the mission to back those who step outside the norm. We have helped 100,000s of people get a fairer deal on their car insurance using technology. We serve people that are often overlooked by financial services companies, solving important problems for people who need it most. We believe that our future is helping these people by learning about their experiences, and building our company around their needs.
The role entails joining as a Lead in our Customer Operations team in our Budapest office. You will be responsible for first hiring and then managing the day-to-day operations of a growing team of executives, whilst also helping us iterate our customer-facing and internal processes. We are looking for someone with proven leadership skills who will relish the challenge of working with leaders from across Marshmallow to strengthen and scale our Customer Operations function, setting us up for future growth.
Job requirements include 5 years relevant experience with at least 2 years in a managerial position, experience leading a team and coaching those you manage to achieve their goals, experience in hiring and scaling a team and an understanding of what good performance looks like, and fluency in English.
Benefits include a flexi-office working approach, personal budgets for books and training courses, access to therapy and mental health sessions, a competitive bonus scheme, a SZÉP card, a 4-week fully paid sabbatical after being with us for 4 years, a Medicover Blue package, an All You Can Move membership or Monthly BKK pass, and office tea, coffee and snacks.
Please note, due to the nature of this role, some ‘out of hours’ work may be required. We take a hybrid approach to work, where we spend at least 2 days a week in our new collaborative Budapest office, which is centrally located.
