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Join Fresh Life's Mission to Transform Urban Sanitation in Nairobi and Kisumu
Overview
Salary
No salary declared 😔
Location
Nairobi, Kenya
Expires
Expires at anytime
Fresh Life is a pioneering social enterprise recognized for its impact on urban sanitation in Nairobi and Kisumu. As a leader in non-sewered sanitation solutions, Fresh Life collaborates with city authorities to enhance waste management and sanitation services in informal urban settlements, improving the lives of local residents.
Role Summary:
- Manage a customer portfolio to ensure top-notch service delivery to Fresh Life Operators, including toilet repairs and financial collections.
- Maintain rigorous sanitation and hygiene standards across all service points.
- Swiftly address customer concerns and upkeep essential customer information.
- Ensure timely payment of monthly service fees by customers.
Role Requirements:
- Diploma or Degree in Business Management/Credit/Debt Management.
- Experience in debt collection, credit control, or field-based sales, preferably in FMCG.
- Exceptional communication and customer management skills.
- Adept at problem-solving and providing excellent customer service.
- Proficient in data collection, report generation, and basic MS Excel.
- Confidence, assertiveness, and persuasive skills to manage challenging customer interactions.
- Physical fitness for daily on-foot travel within informal settlements.
Fresh Life is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified individuals are welcome to apply and will be considered without attention to race, color, religion, sex, national origin, age, or any other aspect that makes them unique.
Fresh Life is an award-winning social venture based in Nairobi, Kenya. We undertake two exciting lines of work: We provide safe, sustainable sanitation services to residents living in informal urban settlements of Nairobi and Kisumu using end-to-end non-sewered sanitation solutions. We partner with cities to develop and deliver safe sanitation and waste management for urban residents.
The role entails managing the assigned customer portfolio: Ensuring as an organization, we provide the best service to Fresh Life Operators (FLOs) (Fresh Life Toilets (FLT) repairs, timely collections, and tackling any issues they raise within specified timelines) and documenting/keeping important customer information and documents. It also ensures customers maintain sanitation and hygiene standards and pay their monthly service fee.
Job requirements include a Diploma or Degree in business management/ credit/debt management, previous experience in debt collection, credit control, field-based sales (FMCG) is preferred, good communication skills, customer handling/management skills, problem-solving skills, customer service, ability to collect customer data and generate reports, computer literate with basic, MS Excel skills, confident, assertive and persuasive - ability to handle difficult customers, physically fit - this role will involve walking daily, in informal settlements.
Regen Organics/FreshLife is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. All qualified persons are encouraged to apply.
