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Join The Learning Adventure and help shape the educational journeys of students worldwide as a Client Experience Representative
Overview
Salary
No salary declared 😔
Location
Lisbon, Portugal - Hybrid
Nomad Friendly?
Expires
Expires at anytime
The Learning Adventure, as a prominent provider of educational tours within the Transforma Travel Group, is dedicated to crafting immersive, impactful travel experiences that foster global awareness and learning among students. The organization stands out for its tailored itineraries and a commitment to transformative educational adventures that expand minds and inspire future global citizens.
- Be the primary point of contact for teachers and schools, guiding them through the booking, pre-departure, and post-trip phases.
- Collaborate with Operations and Sales teams to deliver outstanding service.
- Handle client queries and prepare groups for international sports-related educational trips.
- Strong verbal and written communication abilities.
- Attention to detail with multitasking prowess.
- Experience in customer service, preferably in travel or education.
- Familiarity with CRM and customer support tools.
- A passion for sports and travel.
To apply, send your CV and cover letter to [email removed - click apply for more details]. The role offers professional growth, with a focus on internal recruitment for a rapidly expanding company. This hybrid position is based in Lisbon or remotely in a UK/European time zone, reporting to the Client Experience Manager.
The Learning Adventure is a leading educational tour provider for school and university students, operating educational trips across the globe. We focus on offering bespoke itineraries that deliver prescribed learning outcomes and unique, engaging activities to inspire the next generation of global citizens. We are part of the Transforma Travel Group, a leading youth travel company. Our mission is to expand minds through transformative travel experiences.
As a Client Experience Representative, you will be an essential part of our customer service team, ensuring that teachers and educational institutions have a seamless experience from the point of booking to pre-departure and post-trip. You will be responsible for preparing teachers and school groups in our Sports Department, to travel all over the world. You will work closely with both the Operations team and the Sales team. With the support of the Client Experience Manager, you will answer all the client queries associated with their booking, and prepare them for their sporting adventures.
We are looking for a new member who has excellent verbal and written communication skills, high attention to detail, strong ability to manage multiple tasks and projects simultaneously, and a strong ability to cultivate strong, lasting connections with customers. You should have at least 1-2 years' experience working in a customer service role, preferably within the travel or educational sectors. Familiarity with CRM systems, customer support tools, and virtual communication platforms is a plus. A love of sport and a passion for travel is desirable.
We offer support and opportunity for professional development. We are a rapidly growing company and work hard to recruit internally. You will be reporting to the Client Experience Manager. The role is hybrid based in Lisbon, Portugal or remote but in the UK/European time zone. To apply for the role, please email a CV and cover letter to [email removed - click apply for more details]
