Co-Brand Administration Assistant (Fixed Term Contract - Festive/Peak period)

Full-time Hybrid (London office Monday, Wednesday and Thursday)

Chilly’s are actively looking for a Co-Brand Sales Assistant (inbound) to support the next stage of the Chilly's journey, as we supercharge our business growth. Chilly’s are looking for an energetic, forward thinking and positive individual that wants some commercial experience to kick start or take a next step in their career in sales. 

In pursuit of our mission to accelerate the adoption and everyday use of reusable products we have now expanded the range to include a wider selection of reusable products with many more exciting products in development! Our products are created for an active urban lifestyle, with the perfect balance of distinctive style and unrivalled performance.

You will be joining a dynamic, fast-paced environment which deals with high value orders going to some of the biggest companies in the world (and lots of small ones too!). The Co-Brand business has accelerated dramatically over the past two years and the growth we are seeing means we need a detail-oriented and fast learning assistant to strengthen and support the team. This is a unique chance to join an ambitious team who are always looking to drive our inbound conversion rate, improve processes and bring the best service and product possible to clients. 

What you'll be working on

• Handle team administrative duties related to our co-brand website
• Manage time effectively to respond to all leads efficiently against targeted metrics
• Manage your order pipeline from initial enquiry up until the point of delivery
• Meet and exceed activity based targets
• Simultaneously manage different order processing systems
• Liaise with our print and engraving outsource partners to ensure orders are processed to the correct time frame and best quality
• Processing invoices, raising POs for suppliers, and other order administration tasks
• Organising shipping and managing logistics partners to ensure timely delivery to end users

Requirements

Must haves

• 6 -12 months in telephone based sales or customer service preferred, or a strong desire to work in a high paced sales environment
• Confident in speaking to customers on the phone and forming instant customer relationships
• Education: Degree preferable
• Proficient in Excel and other Microsoft Office programmes
• Experience using a CRM (we use Hubspot)  and order management systems would be advantageous
• Highly collaborative
• Target driven and solution oriented
• Excellent communication skills
• Excellent attention to detail and organisation skills
• A positive approach to problem solving
• Eagerness to learn with a bias to action
• Ability to methodically and efficiently process large amounts of information
• Willingness to go the extra mile
• Excellent customer service

The type of person we’d like to work with:

At Chilly’s, we’re united by a set of values that guide our unique way of working.

They are:

Lead the Change

To lead the change we must never settle. It means being brave enough to set standards and, as leaders, ambitious enough to exceed them.

Less but Better

We work deliberately and decisively, focusing on what we believe in and being brave enough to say no to the things we don’t.

Ambitiously Collaborate

We care as much about each other’s contribution as we do our own, so we support one another to grow, and we turn to one another to learn.