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Join MANUAL's Customer Experience Team and revolutionize healthcare with AI and empathy at a global scale.
Overview
Salary
£30000 - £36000
Location
London, Greater London, United Kingdom - Hybrid
Expires
Expires at anytime
Organisation summary: MANUAL is on a mission to improve global health by tackling life-impeding conditions through its innovative digital clinic. With operations in the UK, Brazil, and more, MANUAL is dedicated to enhancing the healthy years of life for a vast population. By joining MANUAL, you'll be part of a passionate team that values diversity and inclusion, and you'll contribute to a future where healthcare is accessible and advanced.
- Be the voice and advocate for customers and patients within MANUAL.
- Provide empathetic customer support, solve problems, and answer queries.
- Use AI and systems automation to drive efficiency and develop impactful workflows.
- Collaborate with different teams on operational and customer-facing initiatives.
- Customer service experience, preferably in a digital environment.
- Exceptional communication skills, empathy, and interpersonal abilities.
- Problem-solving aptitude and structured thinking.
- Proactive and independent, thriving in a fast-paced setting with ownership.
- Passion for technical and systematic thinking, with a comfort in using tools and systems.
- Intellectual curiosity and a keen interest in learning new technical and AI skills.
We are MANUAL, a healthcare company that delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss. We are looking for a motivated, empathetic individual to join our Customer Experience team.
The role entails being the voice of MANUAL for our customers and patients, helping to solve their problems and answering their questions, as well as being an advocate for our customers and patients across the business. This person would also be very curious about systems and automation, exploring ways to use AI to increase efficiency and create impactful workflows. You will be expected to be a fountain of knowledge of all things MANUAL and work closely with other teams on operational and customer facing processes.
Job requirements include customer service experience ideally in a digital capacity, excellent communication skills, high level of empathy and strong interpersonal skills, problem solving skills and high degree of structured thinking, a person who uses their own initiative and is proactive, enjoys working in a fast paced environment with high degree of ownership, a passion and ability to think in a technical and systematic way - comfortable in tooling and systems, and intellectually curious and eagerness to learn new technical and AI-powered skills.
Benefits include a base salary of £30-36k, based on experience, generous stock option plan, £400 annual learning & development budget with Learnerbly, gym & wellness benefit with Wellhub, cycle to work scheme, electric car scheme, 25 days holidays and generous parental leave & flexible working policies, and annual company retreat.
We are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and discipline. We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs.
