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Join Rapha as a Clubhouse Assistant and Fuel Your Passion for Cycling and Customer Service in a Vibrant Environment
Overview
Salary
£17 - £19
Location
Boulder, US
Expires
Expires at anytime
Organisation summary: Rapha is a beacon for the cycling community, not only providing high-quality cycling apparel but also fostering a culture of inclusion and passion for the sport. Rapha Clubhouses are more than retail spaces; they are hubs where cycling enthusiasts gather to watch live races, participate in events, and enjoy great coffee. As a global brand, Rapha brings people together in dynamic cities to celebrate the love of cycling.
- Provide an exceptional customer experience in both retail and café areas of the Clubhouse.
- Be the welcoming face of Rapha, embodying the brand as an ambassador.
- Engage customers with superior product knowledge and insight into the cycling community.
- Support sales through understanding customer needs and presenting Rapha product solutions.
- Contribute to a welcoming atmosphere and support the growth of the cycling culture.
- Maintain visual merchandising and housekeeping to the highest standards.
- Help organize and deliver Clubhouse rides and events.
- Assist in café operations as needed.
- Experience in luxury retail and customer service excellence.
- Strong communication skills and an engaging personality.
- Ability to work flexible hours, including mornings, evenings, weekends, and holidays.
- Knowledge of Rapha products and a passion for cycling or active sports.
- Interest in coffee and potential barista skills are a plus.
Benefits: Rapha offers a range of perks including social events, apparel discounts, Rapha Cycling Club membership, pension scheme, and enhanced parental leave, ensuring a fulfilling work environment. Compensation for the role ranges from $17.00 to $19.00 per hour.
Clubhouse Assistant
Rapha's purpose is to inspire the world to live a life by bike. In order to achieve this, we are committed to making the Rapha community a place of inclusion on and off the bike.
Rapha Clubhouses are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail space stocked with the latest Rapha products and great espresso, as well as an extensive programme of live racing, rides and events. Also home to the local chapter of the Rapha Cycling Club, our Clubhouses can be found in vibrant cycling cities Worldwide.
The Clubhouse Assistant is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse. The first person any visitor to the club will meet, the Clubhouse Assistant must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Assistant is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.
THE ROLE
Key Responsibilities:
- Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
- Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
- Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
- Provide expert Rapha product knowledge
- Understand the full café offering and recommend menu items to customers
- Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
- Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
- Maintain the highest Visual Merchandising and House-keeping standards
- Assist in the planning and delivery of Clubhouse Rides and Events
- Assist in the preparation of café offerings to support the chef as required
- Support the team and work together to create an inspiring and positive working environment
THE CANDIDATE
- The ideal Clubhouse Assistant will have the following skills and qualities:
- Experience in a luxury retail environment
- Passionate about delivering legendary customer experiences
- A proven track record of delivering results and the drive to exceed expectations
- Personable and friendly – a good communicator that is approachable and engaging
- Ability to prioritise and demonstrate initiative
- Knowledge of the Rapha brand
- Ability to work a mixture of morning, evenings, weekends and some holidays
- Interested in cycling of any form or active sports is desirable
- An interest in coffee/barista training would also be an advantage
Working at Rapha
We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer.
- Monthly social events and social away days
- We offer all our employees a 50% apparel discount and a discount for family and friends
- An annual clothing allowance
- Free membership to the Rapha Cycling Club
- Company Pension Scheme
- Enhanced Parental Leave
Our pay range for this role is $17.00-$19.00.
