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Join the Runna team and help revolutionize fitness with Australia's #1 training platform for runners
Overview
Salary
£60000 - £65000
Location
Sydney, New South Wales, Australia - Hybrid
Expires
Expires at anytime
Organisation Summary
We are Runna, the leading training platform for runners in Australia. We are passionate about helping everyday runners reach their goals through world-class training, coaching, and community support. Whether you're a 5k runner or a marathon enthusiast, we offer an exceptional app that inspires and supports your journey.
Role Summary
- Join our Customer Experience team to deliver first-rate support in the health and fitness industry.
- Lead daily operations and collaborate with global counterparts to provide quality customer experiences.
- Manage the in-app customer experience platform, review platforms, and support community with technical and coaching escalations.
- Participate in Runna Events in Sydney.
Role Requirements
- Experience in online customer service using tools like Intercom and Zendesk.
- Excellent written communication skills, empathy, and attention to detail.
- Ability to work part-time on designated days and commute to our Sydney office on York Street at least twice a week.
- Must possess the right to work in Australia.
Application Process Details
- Apply through the link on our Workable career hub.
- The interview process includes an introductory chat, a take-home task, a second-round interview, and a final round/office visit.
- For inquiries, contact careers@runna.com.
We're excited to announce that we are assembling a talented team to enhance the #1 training platform for runners, Runna. Our mission is to help everyday runners excel by providing an exceptional app that offers world-class training, coaching, and community support. Whether you're aiming to improve your 5k time or preparing for your first marathon, we're here to support your journey.
The Role: You will join our passionate and mission-driven Customer Experience team, dedicated to delivering top-notch support in the health and fitness industry. Your role will involve leading day-to-day operations and collaborating with our global counterparts to ensure consistency, quality, and care in every customer interaction. You will be responsible for responding promptly to customer inquiries via our in-app customer experience platform, Intercom, and supporting our community with technical and coaching escalations. Additionally, you will manage our iOS, Google, and Trustpilot review platforms and participate in local Runna Events in Sydney.
Job Requirements: We are looking for an enthusiastic individual with a background in online customer service. The ideal candidate should have experience using tools like Intercom and Zendesk, possess excellent written communication skills, and be personable and empathetic. You should be detail-oriented, confident in working towards targets and deadlines, and have the right to work in Australia. The role requires working part-time on Saturday, Tuesday, and Wednesday from 8:30 AM to 5:30 PM, and you must be able to come into our Sydney office on York Street at least twice a week.
Benefits: We offer a competitive salary range of $60,000 - $65,000 AUD per year, pro-rated for part-time. Our interview process is designed to be straightforward and enjoyable, consisting of an introductory chat, a take-home task, a second-round interview, and a final round/office visit.
How to Apply: Please apply through the provided link on our Workable career hub. For any inquiries regarding your application status, please contact [email removed - click apply for more details]. For more information, visit our Careers Page.
