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Join the Home Made team to transform the renting experience as an Inbound Call Agent and help customers find their perfect home
Overview
Salary
£23000 - £30000
Location
SE1 8HP
Expires
Expires at anytime
Organisation summary: Home Made is on a mission to revolutionize the rental market, providing a seamless and efficient experience for renters. Located in modern offices in London's Southwark, the company offers a dynamic and inclusive work environment with a culture that celebrates diversity and fosters personal and professional growth. With a range of perks and a commitment to learning and development, Home Made is an exciting place to grow your career.
- Role Summary:
- Be the first point of contact for potential renters.
- Handle both inbound and outbound calls along with communication via WhatsApp and email.
- Qualify leads and match customers with their ideal homes.
- Work on cross-selling properties and discussing promotions.
- Become a property and local area expert to assist customers effectively.
- Strive to meet team targets and book viewings for prospective renters.
- Role Requirements:
- Driven by sales goals and target achievements.
- Strong communication and rapport-building skills.
- Results-oriented with a passion for surpassing expectations.
- Eagerness to learn and grow within the company.
- Excellent verbal and written communication abilities.
- Benefits:
- Competitive salary with uncapped OTE.
- Generous annual leave including a day off for your birthday.
- Access to modern office facilities and employee perks.
- Participation in office social events and cultural celebrations.
- Support through mental health initiatives and charity involvement.
- Opportunities for career development through a robust learning program.
Inbound Call Agent | Home Made
Join our diverse team of Sales Professionals and be a key part of revolutionising the renting experience for our customers!
In this role, you will be the first point of contact with our potential renters and the first part of our sales process. You'll be qualifying warm leads through inbound and outbound calls, to understand what our customers are looking for and ultimately match them to their ideal new home!
Working hours: Rotas are set in advance - Monday to Friday 9am-6pm or 10am-7pm. This role also requires a bi-weekly Saturday with a day in lieu in return.
Office location: London Southwark, this is a full time office-based role (close to Southwark, Waterloo and Blackfriars stations)
Salary: Base Salary £23k, £30k OTE (uncapped)
Start Date: Please note that all hiring is currently for start dates in 2025.
The Job:
- Speaking to prospective renters over the phone, via WhatsApp and email to help them find their new home
- Working through inbound and outbound call lists
- Cross selling on properties that likely fit their needs better, but may be in a slightly different location
- Confidently talk through promotions with customers and how these can benefit them
- Be an expert in each development, able to talk through key components of properties and the local area
- Work as part of a team to ensure targets are met
- Ensure each prospective renter ultimately gets booked in for a viewing at the time that suits them and feels excited about their property search.
About You:
- You enjoy the world of sales and is always shooting for that next goal
- You are an excellent communicator with the ability to build rapport with a range of customers
- You are results-driven, looking to surpass targets
- You love to learn and are keen to expand within the role
- Exceptional written and spoken verbal communication skills
Benefits of working with us:
- Annual Leave: 24 days leave + your birthday off!
- Modern, state of the art offices
- Employee Perks: discounts for stores, cinema etc
- Yearly Half Day Charity Day
- Office Social Events (Summer and Winter Parties)
- Our Culture Club run important initiatives and celebrations throughout the year for everyone to get involved in such as: St. Patricks Day, Diwali, Movember etc.
- Mental Health First Aiders
- On site Gym access, showers (towels & shower gel), and indoor bike storage
- Weekly Friday 5pm Happy Hour in the office
- Opportunities to upskill in your career through our Learning and Development Programme
We are an equal-opportunity employer
Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.
Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at [email removed - click apply for more details].
