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Customer Care Associate - Mandarin Speaker

EcoVadis

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Posted 2 weeks ago

Join EcoVadis and make a real impact on global sustainability while advancing your career in a dynamic, supportive environment

Overview

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No salary declared 😔

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Kuala Lumpur, Malaysia

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Expires at anytime

Organisation summary

At EcoVadis, we're on a mission to drive companies towards a sustainable future. As the frontrunner in business sustainability ratings, we combine expert analysis with advanced technology to deliver comprehensive scorecards that help businesses manage their environmental, social, and ethical risks. Join our international team and thrive in a culture that values your contributions and encourages your professional growth. Find out more about us on the EcoVadis careers page.

Role Summary

  • Provide customer support through phone, email, and chat, enhancing user experience on the EcoVadis platform.
  • Listen and engage with customers to find solutions, communicate options, and provide consultative assistance.
  • Develop a thorough understanding of the EcoVadis platform, processes, and practices for quality customer service.
  • Stay updated on industry best practices and product development to support the customer's success.
  • Proactively capture and report insights to bridge gaps between customer expectations and experience.

Role Requirements

  • Bachelor's or Diploma in Communications, International Business Management or related field.
  • At least 1 year of experience in customer service/support, preferably with international exposure.
  • Fluency in Mandarin and English; additional language skills are a plus.
  • Customer-focused, quality-oriented, open-minded, and flexible.
  • Excellent communication, time management, and organizational skills.
  • A genuine interest in sustainability is advantageous.

Application Process Details

We look forward to your CV and cover letter with a promise to respond to every applicant. If you don't meet all criteria but believe you'd be a great fit, we encourage you to apply. Our hiring process is inclusive and can be adjusted for candidates with disabilities or diverse needs. EcoVadis values uniqueness and is dedicated to a diverse, equitable, and inclusive work environment.

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world.
EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page

Job Description

  • Providing support for customers via phone, email, chat to ease their experience on the platform, answer questions, and provide consultative assistance
  • Take appropriate steps to listen, understand, and engage with the customer to find solutions and communicate options
  • Developing a comprehensive understanding of the EcoVadis platform, processes, and practices to ensure quality assistance with incoming customer queries; continuous learning is necessary as we expand service offerings and make improvements
  • Understanding and communicating industry best practices and the evolution of EcoVadis product, platform functionality, methodology, and administrative services integral to the customer's success
  • Capturing internal and customer-sourced insights, then proactively reporting and contributing as necessary with the Team Leader, Management, and other EcoVadis BUs to bridge gaps that may exist between customer expectations and participation
  • Additional responsibilities related to the function may be required

Qualifications

  • Bachelor or Diploma in Communications, International Business Management or any related field with at least 1 year of experience preferably with international exposure in a customer service/ support role.
  • Fluent in Mandarin, and English is a must; proficiency in Mandarin or additional languages would be a plus.
  • Ability to speak with a customer as a first-level support
  • Customer and quality-oriented attitude
  • Being open-minded and flexible
  • Excellent written and verbal communication skills
  • Good time management with strong organizational skills
  • Interest in Sustainability would be a plus

Additional Information

  • Beginning: April 2025
  • Full time position
  • Location: Malaysia (Remote)

In return for your expertise, we offer:

  • Support with all the necessary office and IT equipment
  • Flexible working hours
  • Wellness allowance for mental and physical wellbeing
  • Access to professional mental health support
  • Referral bonus policy
  • Learning and development 
  • Sustainability events and community involvement
  • Peer recognition program
  • Employee-led resource groups
  • Medical Aid coverage in accordance with company policy
  • Remote work model
  • Remote work from abroad policy
  • Paid employee volunteer day

Our hiring team looks forward to reviewing your CV and covering letter with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.

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