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Join the dynamic team at Runway East as a Community Manager and help banish boring offices with your charm and leadership
Overview
Salary
£30000 - £34000
Location
Bristol United Kingdom
Expires
Expires at anytime
Organisation summary: Runway East, a certified B Corp since 2014, is revolutionizing the workspace experience in London, Bristol, Birmingham, and Brighton. With a commitment to positive impact and a culture of perks like Cake Wednesdays and Friday drinks trolleys, Runway East offers a vibrant work environment where every day is an opportunity to contribute to a lively community.
- Role Summary:
- Lead the delivery of an exceptional workspace experience for members.
- Drive operational excellence, relationship building, and community development.
- Ensure smooth site operations with a focus on safety and high standards.
- Lead and support the Community Associate(s) team.
- Build strong connections and act as the main contact for members.
- Create and maintain a friendly and welcoming workspace atmosphere.
- Maintain a “showroom ready” site presentation.
- Utilize member feedback to continuously enhance the space and services.
- Role Requirements:
- Charismatic and approachable with strong relationship-building skills.
- Resilient, proactive, and solutions-focused.
- Service-minded with a passion for delivering great experiences.
- Hardworking and willing to lead by example.
- Detail-oriented with a commitment to maintaining high standards.
- Confident leader who can motivate a team towards success.
Benefits:
- Annual salary of £30,000-34,000.
- Generous time off including 31 days plus extra for each year with Runway East.
- Private health & dental, gym discounts, mental health support, and Bike2Work scheme.
- A personal growth budget and access to learning resources.
- Opportunities for charitable activities, team outings, and annual trips.
We're dedicated to creating an inclusive environment and encourage candidates from all backgrounds to apply. If you require accessibility assistance, we are ready to support you.
Who We Are
Since 2014, Runway East has been on a mission to banish boring offices. Across London, Bristol, Birmingham, and Brighton, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we’re committed to making a positive impact on people and the planet, supported by a passionate and friendly team.
The Role: Community Manager
As a Community Manager (our version of Front of House Manager), you’ll lead the charge in delivering an exceptional workspace experience for our members. Combining your passion for operational excellence, relationship building, and community development, you’ll ensure our sites run smoothly, our members are happy, and our standards are consistently high.
This is a hands-on leadership role where no two days are the same. Whether it’s solving problems, planning events, or keeping the site “showroom ready,” you’ll play a key part in making Runway East the best place to work.
Read ‘A Day in the Life of a Community Manager’ to learn more about the role.
Key Responsibilities:
As part of our vibrant Community team, your responsibilities include:
- Site Operations: Oversee daily operations, quickly resolve issues, and maintain compliance with safety and security standards.
- Team Leadership: Lead and support your Community Associate(s), delegating tasks effectively and ensuring the team feels motivated and empowered.
- Member Relationships: Build and maintain strong connections with members, acting as their main point of contact and ensuring their needs are met.
- Community Atmosphere: Support small initiatives & events that bring members together, creating a friendly and welcoming workspace.
- Standards & Presentation: Ensure the site is always “showroom ready” with high attention to detail.
- Delivering a Great Member Experience: Continuously improve the space and services based on member feedback, creating a place they love to work.
Requirements
Who You Are
We’re looking for someone who is:
- Charismatic: Positive and approachable, with a natural ability to build strong relationships.
- Resilient: Calm under pressure, proactive, and solutions-focused
- Service-Minded: Thrives on helping others and delivering great experiences.
- Hardworking: Leads by example and gets stuck in when needed.
- Detail-Oriented: Notices the small things and takes action to maintain high standards.
- Leader: Confident in guiding and motivating your team to success.
Benefits
Why Join Us?
- Salary: £30,000-34,000
- Time Off: 31 days including bank holidays 🏖️, plus an extra day for every year at Runway East 🎉. We also give you your birthday off 🎂 (because no one should work on their birthday) and extra time off over the Christmas break 🎄.
- Wellbeing: Private health & dental, gym discounts 🏋️♂️, mental health support 🧠, and a Bike2Work scheme 🚲.
- Growth: £150 personal growth budget 📚, learning resources, and regular lunch & learns 🍔.
- Community: Two workdays per year for charitable activities 🌍, team outings 🎉, and epic annual trips (Barcelona, Rhodes, Vilnius, and more!) 🌟.
Our Commitment to Inclusivity
We celebrate diversity and believe it strengthens our community. We welcome people from all backgrounds, identities, and experiences. What matters most to us is your spirit and passion. If you need specific access support, let us know—we’re here to help.
