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Join the Rapha team as a Clubhouse Assistant and become the face of an inspiring global cycling community
Overview
Salary
No salary declared 😔
Location
London, GB
Expires
Expires at anytime
Rapha is on a mission to make cycling the most popular sport in the world by fostering an inclusive community both on and off the bike. Rapha Clubhouses, located in key cycling cities worldwide, serve as dynamic hubs for cyclists, offering a mix of retail, café, and cycling culture. As a meeting ground and home to the Rapha Cycling Club, these Clubhouses are designed to celebrate the sport and its vibrant culture.
Role Summary:
- Provide the iconic Rapha customer experience, building and maintaining relationships.
- Navigate effortlessly between retail and café environments, ensuring top-notch service.
- Drive sales through a deep understanding of customer needs and product offerings.
- Enhance the Clubhouse atmosphere with expert knowledge and menu recommendations.
- Champion Rapha's values and act as an ambassador for the brand.
- Uphold visual merchandising and cleanliness standards.
- Contribute to the organization and execution of Clubhouse rides and events.
- Support café operations and collaborate with the chef when needed.
Role Requirements:
- Luxury retail experience and a history of exceptional customer service.
- Ambitious with a proven track record of surpassing expectations.
- Outstanding communication skills, with an approachable and friendly demeanor.
- An ability to prioritize and act on initiative.
- Knowledge of, and passion for, the Rapha brand and cycling.
- Flexible and adaptable to meet the evolving needs of the business.
- Cycling enthusiasts or those active in sports are preferred.
- Coffee enthusiasts or those with barista training are also seen as a plus.
Working at Rapha:
- Commitment to investing in employee growth and a positive work culture.
- Generous 50% discount on Rapha apparel for employees, plus additional discounts for family and friends.
- Annual clothing allowance and team ride days.
- Company pension scheme to support your future.
Clubhouse Assistant
Rapha's mission is to make cycling the most popular sport in the world. In order to achieve this, we are committed to making the Rapha community a place of inclusion on and off the bike.
Rapha Clubhouses are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail space stocked with the latest Rapha products, a café serving the finest coffee and great food, as well as an extensive programme of live racing, rides and events. Also home to the local chapter of the Rapha Cycling Club, our Clubhouses can be found in vibrant cycling cities Worldwide.
The Clubhouse Assistant is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse. The first person any visitor to the club will meet, the Clubhouse Assistant must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Assistant is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.
THE ROLE
Key Responsibilities:
- Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
- Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
- Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
- Provide expert Rapha product knowledge
- Understand the full café offering and recommend menu items to customers
- Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
- Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
- Maintain the highest Visual Merchandising and House-keeping standards
- Assist in the planning and delivery of Clubhouse Rides and Events
- Assist in the preparation of café offerings to support the chef as required
- Support the team and work together to create an inspiring and positive working environment
THE CANDIDATE
The ideal Clubhouse Assistant will have the following skills and qualities:
- Experience in a luxury retail environment
- Passionate about delivering legendary customer experiences
- A proven track record of delivering results and the drive to exceed expectations
- Personable and friendly – a good communicator that is approachable and engaging
- Ability to prioritise and demonstrate initiative
- Knowledge of the Rapha brand
- Ability to be flexible and agile to meet business needs
- Interested in cycling of any form or active sports is desirable
- An interest in coffee/barista training would also be an advantage
Working at Rapha:
We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer
- We offer all our employees a 50% apparel discount and a discount for family and friends
- Annual clothing allowance
- Team ride days
- Company pension scheme
