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Join Rapha's mission to inspire the world to live life on two wheels as a Clubhouse Assistant in our vibrant cycling community
Overview
Salary
No salary declared 😔
Location
Rapha Gijon
Expires
Expires at anytime
Organisation Summary
Rapha is not just a brand; it's a celebration of cycling culture. With Clubhouses worldwide, it brings together cyclists and sport enthusiasts in a space that offers Rapha products, coffee, events, and a connection to the Rapha Cycling Club. At Rapha, we’re dedicated to fostering inclusion and passion for cycling both on and off the bike.
Role Summary
- Provide an unforgettable Rapha customer experience in both retail and café spaces.
- Act as the face of the Clubhouse, greeting visitors with enthusiasm and knowledge.
- Drive sales by understanding and addressing customer needs with suitable Rapha product offerings.
- Share expert knowledge on Rapha products and café menu items.
- Contribute to a friendly environment where cycling culture thrives.
- Uphold Rapha's brand values and act as a brand ambassador.
- Assist in visual merchandising, maintaining high standards within the Clubhouse.
- Support in planning and executing Clubhouse rides and events.
- Help with café preparations as needed to support culinary staff.
Role Requirements
- Experience in luxury retail and a passion for providing exceptional customer service.
- Strong communication skills and the ability to engage with a diverse clientele.
- Self-motivated with a history of exceeding performance targets.
- Interest in cycling or active sports, with extra points for knowledge of Rapha.
- Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.
- Barista experience and Spanish language skills are a plus.
Working at Rapha
- Participate in monthly social events and team away days.
- Enjoy a generous 50% discount on Rapha apparel and additional discounts for family and friends.
- Receive an annual clothing allowance and complimentary Rapha Cycling Club membership.
At Rapha, we believe that cycling is transformational. This is why we want to inspire as many people to get out on their bikes as possible. In order to achieve this, we are committed to making the Rapha community a place of inclusion on and off the bike.
Rapha Clubhouses are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail space stocked with the latest Rapha products and great espresso, as well as an extensive programme of live racing, rides and events. Also home to the local chapter of the Rapha Cycling Club, our Clubhouses can be found in vibrant cycling cities Worldwide.
The Clubhouse Assistant is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse. The first person any visitor to the club will meet, the Clubhouse Assistant must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Assistant is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.
The Role
Key Responsibilities:
- Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
- Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
- Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
- Provide expert Rapha product knowledge
- Understand the full café offering and recommend menu items to customers
- Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
- Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
- Maintain the highest Visual Merchandising and House-keeping standards
- Assist in the planning and delivery of Clubhouse Rides and Events
- Assist in the preparation of café offerings to support the chef as required
- Support the team and work together to create an inspiring and positive working environment
The Candidate
- The ideal Clubhouse Assistant will have the following skills and qualities:
- Experience in a luxury retail environment
- Passionate about delivering legendary customer experiences
- A proven track record of delivering results and the drive to exceed expectations
- Personable and friendly – a good communicator that is approachable and engaging
- Ability to prioritise and demonstrate initiative
- Knowledge of the Rapha brand
- Ability to work a mixture of morning, evenings, weekends and some holidays
- Interested in cycling of any form or active sports is desirable
- An interest in coffee/barista training would also be an advantage
- Ability to speak Spanish is desirable
Working at Rapha
We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer.
- Monthly social events and social away days
- We offer all our employees a 50% apparel discount and a discount for family and friends
- An annual clothing allowance
- Free membership to the Rapha Cycling Club
