Customer Success Manager

Omnea is a rapidly growing Series A B2B business in Europe, backed by tier-1 VCs like Accel, First Round, & Point Nine. Our platform handles the entire purchasing process for businesses, making it easier and more efficient. We are looking for our first Customer Success Account Manager to join our team.

The role involves owning the relationship with our customers throughout the entire customer lifecycle, managing our largest and most strategic customers. Your key focus will be to ensure customers get meaningful value from Omnea from the earliest stages & beyond. You will drive renewals, expansion and upsell opportunities and become a trusted advisor & partner to our customers & stakeholders at all levels.

Job requirements include 5-7 years of experience succeeding in a B2B SaaS commercial role, strong commercial intuition, outstanding communication skills, and the ability to understand our product inside and out. You should be proactive, outcomes-focused, efficient & autonomous, and ambitious.

We offer the opportunity to join us at an incredibly exciting time, just as things are starting to take off. We've built an incredible & passionate team and are ready to scale. We are looking for our first Customer Account Lead to help make Omnea one of Europe’s leading tech businesses.

Please note that we work Tuesdays, Wednesdays & Thursdays in-person at our offices. We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive. If you think you could be a good fit for Omnea, please reach out.