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Be part of the UK's leading tipping solution, TiPJAR, an innovating company dedicated to promoting fair tipping in the hospitality industry, seeing an unrivalled opportunity for growth and development.
Overview
Salary
£45000
Location
London, UK - Remote
Nomad Friendly?
Expires
Expires at anytime
Organisation Summary
Dedicated to fair, transparent, and staff-controlled tipping in the hospitality industry, TiPJAR is the UK's #1 Tips & Tronc Distribution Solution. We are an innovative company that has experienced significant growth and is committed to expanding further, doubling revenue in the last six months. An opportunity with TiPJAR offers flexible working hours, exposure to leading UK hospitality operators and ample career progression opportunities.
Role Summary
- Manage a portfolio of accounts, ensuring clients receive exceptional service.
- Maintain post-onboarding relationships, actively managing client goals, platform usage, and account health.
- Conduct regular account reviews, provide insights, and proactively address potential risks.
- Develop an understanding of client business models, tipping policies, and success metrics.
- Support clients through legislative changes, platform updates, and operational challenges.
Role Requirements
- Proven experience in Customer Success or Account Management, ideally within SaaS, fintech, or hospitality sectors.
- Excellent communication and proactive problem-solving approach.
- Experience with CRM software like HubSpot or knowledge of hospitality operations is preferred.
Application Process Details
- Three stages interview process: initial Teams call, a deeper interview with the Head of Customer Success, and a final conversation with the COO.
- Pre-employment screening is required, including DBS check, references, and proof of right to work in the UK.
Join TiPJAR, the UK’s #1 Tips & Tronc Distribution Solution for Hospitality! We are an innovative company dedicated to promoting fair, transparent, and staff-controlled tipping in the hospitality industry and beyond. Our team has experienced significant growth, doubling revenue in the last six months, and we are committed to expanding further.
As a Customer Success Manager, you will play a vital role in building long-term relationships with our clients. Your primary focus will be on managing a portfolio of accounts, ensuring clients receive exceptional service, and driving measurable success. You will be responsible for maintaining post-onboarding relationships, actively managing client goals, platform usage, and account health to maximize retention. Regular account reviews, providing insights, and addressing potential risks proactively will be key aspects of your role.
You will need to develop a deep understanding of client business models, tipping policies, and success metrics. Supporting clients through legislative changes, platform updates, and operational challenges is essential. Collaboration with our Product, Tech, and Support teams will ensure client issues are resolved efficiently, and your insights will contribute to roadmap discussions and process improvements.
We are looking for candidates with proven experience in Customer Success or Account Management, ideally within SaaS, fintech, or hospitality sectors. Strong relationship-building skills, excellent communication, and a proactive problem-solving approach are necessary. Experience with CRM software like HubSpot or knowledge of hospitality operations is a bonus.
Our team uses various tools including Microsoft Teams, OneDrive, Freshsales, Rocketlane, Canva, SendGrid, and Freshdesk to facilitate communication, project management, and client tracking.
Why join TiPJAR? We offer flexible working hours, exposure to leading UK hospitality operators, career progression opportunities, 33 days holiday including bank holidays, remote working, a 'Work from anywhere' policy allowing up to 4 weeks abroad, a dog-friendly London office, and a positive team culture rooted in shared values.
The interview process involves three stages: an initial Teams call, a deeper interview with the Head of Customer Success, and a final conversation with the COO focusing on leadership and impact.
Candidates must undergo pre-employment screening, including a DBS check, references, and proof of right to work in the UK, in accordance with UK immigration laws. Due to high application volume, detailed feedback may not be provided to unsuccessful candidates.
Apply now to be part of our exciting journey and help us continue to lead the UK’s tips & tronc distribution solutions for hospitality!
