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Embark on a thrilling journey with SportPursuit—an innovative online retailer— as a Customer Service Champion, contributing to growth in a dynamic, international environment.
Overview
Salary
£25500 - £25.5
Location
UK - Remote/Hybrid
Nomad Friendly?
Expires
Expires at anytime
Organisation summary
SportPursuit, a member of the Sportscape group, is an innovative online retailer founded in 2011 committed to providing top-quality, affordable sport and outdoor gear to over 10 million members worldwide. It's an exciting time to join as the team impacts the company's rapid growth and strives to become Europe's leading sports and outdoors hub.
Role Summary
- Engage directly with our UK and international Customer Champions team
- Respond to customer queries via multiple channels like social media, live chat, email, and phone
- Perform daily checks on the website, ensuring alignment of sales, products, and imagery with customer needs
- Crucially contribute to customer satisfaction and business expansion
Role Requirements
- Excellent English communication skills
- Great eye for detail
- Strong analytical and PC skills
- Problem-solving mindset and the ability to work well under pressure
- 'Can do' attitude
- Experience in customer service is preferred
- Passion for sports is a bonus
- Fluency in additional languages is advantageous but not required
Benefits
- Competitive salary of £25,500 per annum pro rata
- 25 days of holiday with the option to purchase an additional 5
- Flexible bank holidays
- Workplace pension
- Learning and development budget
- Remote and hybrid work options with occasional office visits
- Up to 30 days annual worldwide work
- Staff discounts and more
SportPursuit is an innovative online retailer dedicated to providing affordable, great quality kit for sports and outdoor activities. Founded in 2011, we have grown rapidly, serving over 10 million members across the UK, Europe, and beyond. We are part of the Sportscape group, aiming to be Europe's leading sports and outdoors hub. Our team members have the opportunity to make a significant impact and contribute to our growth.
The role: As a Customer Service Champion, you will be the friendly face of SportPursuit, directly engaging with our UK and International Customer Champions team. Your responsibilities will include responding to customer queries via social media, live chat, email, and phone. You will also perform daily checks on the website, ensuring the sales, products, and imagery align with what our customers want. This role is crucial in maintaining and enhancing customer satisfaction and supporting our business expansion.
Job requirements: We are looking for individuals with excellent English communication skills, a great eye for detail, and strong analytical and PC skills. A problem-solving mindset, ability to work well under pressure, and a 'can do' attitude are essential. Experience in customer service is preferred, and a passion for sports is a bonus. Fluency in additional languages is advantageous but not required.
Benefits: SportPursuit offers a friendly and dynamic working environment with a competitive salary of £25,500 per annum pro rata. Benefits include 25 days of holiday with the option to purchase 5 additional days, flexible bank holidays, a workplace pension, a learning and development budget, staff discounts, and more. You can work anywhere in the world for up to 30 working days a year. Our hybrid working model allows for remote work, with occasional office visits where free food and drinks are provided.
Please note that we currently do not hold a sponsorship license for work in the UK and can only consider candidates with a permanent right to work in the UK.
