Love Cocoa

Head of Operations & Finance

Sustainable chocolate brand scaling and seeks Op's guru

We are a sustainably focused chocolate company looking for a Head of Operations & Finance to join our 5-year-old scale-up.

The role will be split over both our brands Love Cocoa and the new brand oat milk chocolate H!P.


Born in 2016 Love Cocoa is a sustainable premium chocolate brand selling a range of delicious chocolate through DTC as well as through retailers, wholesalers, and exports. Sustainability is a big part of the business and we have planted over 750k trees and counting since last year.

New to 2021 we launched an oat milk chocolate brand HiP chocolate which has seen explosive growth and we are looking to grow the business with a major supermarket listing expected next year.


  • Leading operations across the business
  • Managing supply chain including stock levels (both finished products and materials) and demand planning
  • Build out all-star team that is ready to scale
  • Working with our outsourced accountants in producing better quality reporting
  • Month end reporting
  • Working closely with the external suppliers in the business
  • Liaising with external manufacturers and warehouses (B2B and B2C fulfillment)
  • Working collaboratively with the wider team (NPD & Production) to ensure new products are delivered on time and in full to customers
  • Reporting KPI performance
  • Building out systems


  • Minimum of 5 years experience in Operations/Supply Chain/Finance; ideally coming from a food manufacturing or product background
  • Excellent communication & relationship management skills
  • Brilliant organisation skills
  • Relishes working a fast-paced environment
  • Strong numerical and reporting skills
  • High degree of competency in Microsoft Excel
  • Excellent time management skills and able to prioritise between multiple tasks
  • Degree educated


  • Competitive, experience-based salary
  • Private Health Care from Vitality who have rewards for being active such as Amazon Prime and half-price Virgin Gym
  • 25 days paid annual leave plus bank holidays
  • Flexible WFH: 2.5 days in the East London office, 2.5 can be worked from home (alternating Fridays)
  • A friendly and sociable team: monthly events and drinks, and office dog
  • Pension scheme contribution
  • Responsibility and empowerment from day one
  • Chance to join one of Escape The City’s Top 100 companies to work for & #54 in Startups' Top 100 most disruptive and innovative startups