Taptap Send

Head of BPO (London, Brussels, Remote)

The Head of BPO will report to the Head of Customer Service and will scope, prepare and launch outsourced customer support at Taptap Send. Once launched, the Head of BPO will be responsible for the performance management and service delivery of our partners

Our Mission

Reduce inequity by helping immigrants move money home by becoming the leading cross-border fintech for immigrants.

The Team

-> Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).

-> Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well.

-> Driven by mission, guided by values (see below) – in deed, not just word.

-> Team as global as the mission, >30 languages from 25 countries (i.e., if you’re interested in learning to make Chicken Moambe, we’re the place).

About Us

Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman’s words or TechCrunch article (outdated)

Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Its first product, Taptap Send, allows immigrants to send money home instantly and with no fee, saving money in the process. With a formal market size of >700B alone, we’ve got a lot more saving to do for our users. And that’s just the beginning….

Our Investors

Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Co-ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels

The Role

The Head of BPO will report to the Head of Customer Service and will scope, prepare and launch outsourced customer support at Taptap Send. Once launched, the Head of BPO will be responsible for the performance management and service delivery of our partners. We are looking for someone passionate about leading customer service processes and who has worked within customer service networks previously.