Operations Associate - French Required

We're looking for our next Operations Associate who will be integral to supporting the smooth operations of our newly expanding Cape Town team

We’re Houst. A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We’ve grown fast. Since launching in 2015, we’ve partnered with thousands of happy hosts, helping them to make important earnings.The business has now expanded worldwide – we’re operating in over 20 cities globally, from Auckland to Lisbon, and there’s a lot more to come. From holidaymakers to full-time landlords, host happiness is central to everything we do.

What you will do:

  • Coordinate a network of suppliers to prepare homes for guest bookings and troubleshoot issues to resolve them in time before check-in
  • Resource planning, managing supplier communications, as well as coordinating and monitoring the delivery of linen to our client’s homes
  • Engage and check with suppliers to ensure homes are correctly prepared and provisioned with linen, cleaning equipment and toiletries and with no outstanding maintenance issues
  • Handling all real-time payments and raising purchase orders when necessary 
  • Handling all operational tasks to ensure smooth functioning of all cleans/maintenance
  • Keep the client updated about any works or services done in the property
  • Contribute ideas to further improvement of processes and overall experience of Houst guests and hosts

What are we looking for in you

  • French and English written and spoken fluency is required for this role 
  • Team player with superb written and verbal communication skills.
  • Ability to think outside the box and find creative ways to solve situations.
  • Ability to stay calm under pressure.
  • Well organised with the ability to multitask and prioritise workload.
  • Confidence in decision-making and owning your cases till completion.
  • Work independently with minimal supervision.
  • 40 hours per week across 5 days 
  • Work on a Rota basis as the team operates 7 days a week.

The Fun Stuff:

  • Enviable company culture – we’ve put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding work.
  • MacBook – For business use