TYF Adventure

Food & Beverage Assistant

Ethical company seeks organised individual to help develop a food and beverage offering.

Summary

Reports to the Food and Beverage Coordinator and is accountable for ensuring outstanding customer service in the TYF café, serving delicious food, drinks, and coffee. 

Responsibilities

  1. Customer experience:
  • Welcome the customers in the cafe, take their orders and answer their questions and concerns.
  • Familiarise yourself with the menu and any allergen requirements 
  • Ensure that customer experience is at the heart of everything you do by projecting a professional and positive approach to all aspects of customer service to deliver consistently superb customer satisfaction and encourage repeat business. 
  • Resolve any customer complaints in a professional manner and where necessary elevate these complaints to management. 
  1.   Service
  • Take food and beverage orders and ensure they are communicated with the kitchen and bar promptly and accurately
  • Processing customer orders using Point of Sale (POS) system.
  • Ensure an efficient and safe delivery of all food and beverage orders.
  • Fulfil hot and cold drinks orders.
  • Support the kitchen staff as and when required, in accordance with food, health, and safety regulations. 
  • Working alongside and assisting the adventure booking office team as required.  
  1.   Product knowledge
  • Have in-depth knowledge of our local suppliers and where our food comes from.
  • Maintaining in-depth knowledge of adventure products to provide advice and recommendations as needed. 
  • Show your passion for the TYF brand to every customer and convey what makes us unique. 
  • Share the TYF story, values, and mission with our customers.
  1.   Cleaning & Maintenance
  • Performing end-of-day cleaning duties, which include wiping down windows, mirrors, and fixtures as well as sweeping and mopping the shop floor.
  • Keep the front of house area neat and organized.
  • Work with other team members to keep the outside area, entrances and sales floor area clean at all times
  • Report any maintenance issues to the Food and Beverage Coordinator.
  • Ensure daily, weekly, and monthly cleaning checklists are kept up to date.
  1.   Other responsibilities
  • Undertake any other duties as may reasonably be requested
  • Engage with and develop an understanding of environmental issues
  • Maintaining a positive image of the brand at all times.

At TYF we believe employees from a diverse range of backgrounds will bring a unique contribution to the adventures our customers will experience. If you share our love for nature, sustainability, and believe in our values you will have a place at TYF - we recruit regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability.

 Skills

  • Excellent interpersonal skills with the ability to communicate effectively to a variety of customers. 
  • Self-motivated with the ability to work independently and as part of a wider team.
  • Awesome knowledge of TYF vision and values and an excellent ability to communicate this to customers. 
  • Basic mathematical skills.
  • Ability to work flexible hours.
  • Prior experience in a similar role 
  • Excellent knowledge of environmental issues, social justice, and sustainability. 

Qualifications 

  • Food Hygiene Level 1

Experience

  • Experience of working in a similar role
  • Awareness of ecological and environmental issues

At TYF we believe employees from a diverse range of backgrounds will bring a unique contribution to the adventures our customers will experience. If you share our love for nature, and sustainability, and believe in our values you will have a place at TYF - we recruit regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability.

A full list of benefits and perks can be found by heading to the link below. www.tyf.com/pages/perks

Questions